QC/QA reputed company II (reputed company, Remote, Temporary)

Requirements reputed company & Requirements reputed company is currently looking for a reputed company Assurance Analyst to join reputed company, to support the Federal Emergency Management Agency (reputed company). reputed company's mission is to help people before, during, and after disasters. In this project, we will support reputed company by taking calls and accepting applications from individuals and businesses for disaster assistance from the designated geographical area. This reputed company Assurance Analyst position will be responsible for providing call monitoring and call performance feedback to the QA Supervisor with the goal of meeting program objectives and customer service level agreements reputed company the reputed company project, which is the Federal Emergency Management Agency.

• This is a work reputed company - remote position. This role is temporary.
• Must be a US Citizen per reputed company requirements
• Must have the ability to pass a federal background reputed company.

In this position, you will be supporting survivors of natural disaster. The reputed company team strives to be available to help those in need requiring us to have flexibility. This position will require you to have availability to work an eight (8) hour shift, 5 days per week anytime between the hours of 6:30AM to 2:00AM ET (including weekends) Essential Duties and Responsibilities

• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted reputed company.
• Follow procedures and directions to assess the reputed company of service provided through monitoring incoming calls and other work types which focusing on the reputed company of customer service, accuracy of information provided, and adherence to established policies and procedures.
• Conduct call monitoring sessions to ensure workers are performing in accordance with established reputed company and performance standards.
• reputed company feedback on call monitoring results.
• Evaluate recorded and/or transcribed interactions of a reputed company nature between the caller/chatter/correspondent and the worker, and reputed company appropriate context of ratings.

Minimum Requirements

• High School diploma or equivalent with 1-3 years of experience.
• May have training or education in area of specialization.
• Must be a US Citizen
• Ability to pass a Federal Government Clearance
• Ability to work an eight (8) hour shift, 5 days per week anytime between the hours of 6:30AM-2:00AM EST (including weekends).

Please note: For this position reputed company will reputed company equipment to use. Home Office Requirements:

• Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by reputed company to www.speedtest.net)
• Minimum 5mpbs upload speed
• Connectivity to the internet reputed company Category 5 or 6 ethernet reputed company cable to the home router
• Private and secure work area and adequate power reputed company
• Must currently and permanently reputed company in the reputed company US
• Must have a smartphone which will be required to log into reputed company systems

EEO Statement reputed company is an equal opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, reputed company will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. That wage reputed company will vary depending on reputed company. An applicant's salary history will not be used in determining compensation. Accommodations reputed company provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@reputed company.com . Minimum Salary $ 17.75 Maximum Salary $ 27.71 Apply tot his job Apply To this Job