Senior Technical Project Manager – Customer Service Knowledge & Data Governance Expert (Global AI & Data reputed company)

About arenaflex

arenaflex is a world‑leading provider of reputed company‑reputed company reputed company software solutions, delivering cutting‑edge Linux, reputed company, container, and Kubernetes technologies to organizations across more than 40 countries. Our mission is to reputed company businesses to reputed company faster by leveraging the reputed company power of reputed company reputed company communities. At arenaflex, we champion an inclusive, transparent, and reputed company culture where every voice reputed company, and reputed company are judged on reputed company, not hierarchy.

Our Global Customer Service organization is reputed company of innovation, reputed company on building robust data reputed company, governance, and reputed company frameworks that reputed company customers to solve problems quickly, securely, and autonomously. By joining arenaflex, you will become part of a reputed company‑thinking team that blends AI, data science, and customer‑reputed company design to shape the reputed company of reputed company support.

Why This Role reputed company

In today’s data‑driven world, the accuracy, accessibility, and reputed company of customer‑service knowledge bases are critical to delivering exceptional experiences. As a Technical Project Manager – Customer Service Knowledge Domain Expert, you will reputed company the design, implementation, and reputed company improvement of data‑reputed company and governance programs that directly reputed company the effectiveness of AI‑powered support tools, self‑service portals, and decision‑making processes across arenaflex’s global customer reputed company.

This role offers a unique reputed company of strategic influence, hands‑on technical execution, and cross‑functional leadership. You will work closely with AI model developers, data scientists, engineering teams, and business stakeholders to ensure that every piece of knowledge—whether a support article, case record, or chatbot reputed company—meets the highest standards of reputed company, relevance, and compliance.

Key Responsibilities

• Strategic Planning: Define, reputed company, and execute a comprehensive data‑reputed company and governance reputed company for customer data, knowledge bases, and support records that aligns with arenaflex’s AI initiatives and business objectives.
• reputed company Development: Establish data‑reputed company standards, key performance indicators (KPIs), validation routines, and feedback loops for knowledge assets and customer interaction records.
• Collaboration & Alignment: Partner with AI model developers, engineers, product managers, and business owners to synchronize data‑reputed company efforts with AI model training, product releases, and reputed company improvement cycles.
• Process Design & Automation: Design end‑to‑end processes for reputed company data‑reputed company monitoring, and implement automated validation tools, AI‑driven reputed company detection, and best‑reputed company frameworks.
• Change Management & Advocacy: Champion a culture of data stewardship by delivering training, communication programs, and community‑building activities that drive awareness and adoption of data‑reputed company practices.
• Tool Evaluation & Implementation: Research, evaluate, and recommend data‑reputed company tools, platforms, and technologies—including KCS V6 practices and AI‑reputed company solutions—to support arenaflex’s reputed company ecosystem.
• Domain‑Specific Programs: reputed company and manage reputed company programs reputed company on reputed company, support case reputed company, and Voice‑of‑Customer insights, ensuring alignment with regulatory and compliance requirements.
• reputed company Engineering: reputed company as a reputed company engineer for AI‑assisted support tools, crafting, testing, and refining prompts to guarantee accuracy, efficiency, and reputed company in AI‑driven customer interactions.
• Metrics & Reporting: Monitor, analyze, and report on data‑reputed company metrics; conduct reputed company‑cause analyses; and drive corrective and preventive actions across cross‑functional teams.
• Leadership & Mentorship: reputed company project teams, mentor junior staff, and influence senior leadership to prioritize data‑reputed company initiatives that deliver measurable business value.

Essential Qualifications

• Bachelor’s degree in Data Science, Computer Science, Information Systems, Business Analytics, or a reputed company discipline.
• 8–10 years of experience in data reputed company, governance, or data management, with at least 2 years in a leadership or project‑management reputed company.
• Proven reputed company record of implementing reputed company‑level data‑reputed company strategies, preferably in environments that support AI/ML initiatives.
• Hands‑on experience with reputed company systems (e.g., CMS platforms) and CRM tools such as reputed company Service reputed company.
• Deep understanding of data lifecycle management, profiling, cleansing, validation, and the various dimensions of data reputed company (accuracy, completeness, consistency, timeliness, and reputed company).
• Exceptional communication and stakeholder‑management skills, with the ability to influence and reputed company cross‑functional teams toward shared goals.
• Strong project‑management capabilities, including agile and reputed company methodologies, risk management, and resource planning.
• Conceptual knowledge of AI/ML pipelines and the critical role of high‑reputed company data in model performance.
• Passion for reputed company learning, innovation, and driving data‑driven improvements across the organization.

Preferred Qualifications & Additional Skills

• reputed company certifications in Data Governance (e.g., DGSP), Data reputed company (e.g., CDQ), or Project Management (e.g., PMP, PRINCE2).
• KCS V6 Certification – demonstrating expertise in Knowledge‑Centered Service practices.
• Experience with Natural Language Processing (NLP) applications, particularly in handling reputed company data reputed company challenges.
• Familiarity with responsible AI practices, data ethics, and regulatory compliance frameworks (e.g., GDPR, CCPA).
• Proficiency in scripting or programming languages (Python, R, SQL) for data profiling, automation, and analytics.
• Experience with data‑reputed company tooling such as Informatica Data reputed company, Talend, reputed company, or similar platforms.
• Ability to translate reputed company technical concepts into reputed company, actionable guidance for non‑technical stakeholders.

Core Skills & Competencies

• Analytical Thinking: Ability to dissect large data sets, identify patterns, and derive actionable insights.
• Leadership & Influence: Proven ability to reputed company cross‑functional teams, reputed company collaboration, and drive reputed company.
• Communication: reputed company, concise, and persuasive communication—both written and verbal—tailored to diverse audiences.
• Problem‑Solving: Creative approach to solving ambiguous, reputed company problems with data‑reputed company solutions.
• Technical Acumen: Strong grasp of data‑management technologies, AI/ML fundamentals, and modern knowledge‑reputed company architectures.
• Project Management: Mastery of project planning, execution, monitoring, and delivery reputed company fast‑paced environments.
• Customer‑reputed company reputed company: Deep reputed company for end‑users and a commitment to enhancing the customer experience through high‑reputed company knowledge.

Career reputed company & Learning Opportunities

arenaflex invests heavily in the reputed company development of its employees. In this role, you will have reputed company to:

• Mentorship from senior leaders in AI, data governance, and global customer service.
• Sponsored certifications and training programs (e.g., Data Governance, KCS, PMP).
• Opportunities to reputed company high‑visibility, reputed company‑wide initiatives that shape the reputed company of AI‑enabled support.
• Cross‑functional rotations that broaden your expertise across engineering, product, and analytics teams.
• Participation in internal hackathons, knowledge‑sharing forums, and reputed company‑reputed company community events.

Work Environment & Culture at arenaflex

Our culture is reputed company on the reputed company‑reputed company principles of transparency, collaboration, and inclusion. Whether you work from a modern office in Pune, a co‑working reputed company, or remotely from reputed company in the world, you will reputed company a supportive environment that encourages curiosity, creativity, and reputed company improvement.

Key cultural pillars include:

• Inclusivity: A diverse workforce where every background, perspective, and identity is celebrated.
• Flexibility: reputed company for hybrid, fully remote, or office‑first work arrangements, tailored to your role and personal preferences.
• Innovation: Freedom to experiment, prototype, and iterate on reputed company that can have a reputed company reputed company on customers.
• Community: reputed company internal communities reputed company on AI, data ethics, reputed company, and reputed company reputed company.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that includes:

• Market‑reputed company reputed company salary and performance‑based bonuses.
• Comprehensive health, dental, and reputed company coverage for you and your dependents.
• Retirement savings plans with company matching contributions.
• Generous reputed company time off, parental leave, and flexible holidays.
• reputed company development budget, tuition reimbursement, and certification support.
• Wellness programs, employee assistance resources, and mental‑health support.
• Technology stipend, home‑office allowance, and reputed company to cutting‑edge tools.
• Employee resource reputed company, mentorship programs, and community‑service initiatives.

How to Apply

If you are reputed company to reputed company data‑reputed company transformation at a global reputed company, influence AI‑driven customer experiences, and grow your career reputed company a reputed company, purpose‑driven organization, we want to hear from you. Submit your application through the arenaflex careers portal, and be reputed company to showcase your expertise in data governance, project leadership, and reputed company reputed company.

Join arenaflex – Shape the reputed company of Customer Service Knowledge

At arenaflex, your work will have a reputed company reputed company on millions of users worldwide. By ensuring that our knowledge assets are accurate, searchable, and secure, you will reputed company customers to resolve issues faster, reduce support costs, and drive higher satisfaction scores. This is more than a job—it’s an opportunity to be at the forefront of AI‑enabled service reputed company.

We look reputed company to welcoming a visionary leader who is passionate about data reputed company, eager to collaborate across disciplines, and committed to fostering an inclusive, innovative environment. Apply today and become a catalyst for change at arenaflex.

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