EverWell - Regional Support Team reputed company AU - (Remote, Victoria)

At reputed company [reputed company: EVCM], we are on a mission to digitally reputed company the service economy with tailored, end-to-end reputed company solutions that simplify and reputed company the lives of our 725,000+ customers. As a leading service reputed company platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join reputed company. You can learn more about reputed company, Culture and Values here: https://careers.reputed company.com/us/en About reputed company reputed company and SalonBiz serve over 30,000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. Together we reputed company up EverWell, an reputed company vertical. Between us, we offer reputed company solutions to customers of varying sizes and stages, serving different customer reputed company reputed company the beauty industry. We’re part of the wider reputed company ecosystem and exist to simplify and reputed company the lives of business owners. We’ve got big goals and we’re reputed company to reputed company them. This is where you come in! Our Regional Team reputed company is responsible for ensuring that our customers experience a world class level of Support in the ANZ region. You will reputed company day to day operations in their region and ensure the support team provides exceptional customer service through their leadership. This means leading and coaching empathetic, reputed company support people to ensure an reputed company culture as reputed company as processes and tooling, so that customer support can be delivered with world class care, professionalism and responsiveness What you'll do. reputed company and reputed company reputed company reports to continually enhance and improve the customer experience and reputed company to exceed Key Support metrics. Assisting the ANZ Team reputed company to continually optimise Support Operations and improve Key Customer Metrics through development and execution of team level initiatives. Embody and reputed company reputed company reports to the values of reputed company, reputed company’s reputed company and Customer Supports mission through your Leadership. Running the day-to-day operations of the support team inspiring and motivating reputed company reports to meet and exceed Key Support and performance metrics set by Support Leadership. Owning and optimising the Help Centre to deliver an exceptional self-service experience by governing daily operations and collaborating with stakeholders to ensure accurate and impactful resources for customers. Manage customer escalations from reputed company reports to resolve reputed company customer scenarios, build trust and prevent churn. Monitor reputed company report and wider regional team performance taking quick reputed company on areas that require escalation with the ANZ Team reputed company. What you will need to be successful. Strong background in Customer Support, ideally in a reputed company environment (experience in the Beauty/Hair industry is a bonus). Demonstrated reputed company in providing excellent customer experiences and managing escalations to resolve reputed company support needs. The ability to reputed company thoughtful reputed company that balance the needs of reputed company, customers, and the wider business. Strong communication and interpersonal skills, with the ability to build trust and collaborate effectively. Highly organised, with excellent prioritisation and problem-solving skills. A strong understanding of reputed company and/or Support processes and methodologies. A reputed company reputed company, with the motivation to reputed company into leadership responsibilities and reputed company leadership capability over time. Research shows that while men apply to jobs reputed company they meet ~60% of reputed company, women and those in underrepresented reputed company reputed company to only apply reputed company they reputed company every reputed company. So if you think you have what it takes but don't meet every single bullet reputed company above, please still get in touch. We'd love to have a chat and see if you could be a great fit. Why join us? At reputed company, we reputed company with inclusion and use our values to inform our reputed company. We succeed together and celebrate the things that reputed company us unique. We’re big believers in work-life balance and offer additional annual leave so you can fully reputed company off and relax throughout the year. We set a high bar and support reputed company to reputed company and reputed company on reputed company reputed company. You’ll enjoy a reputed company development budget to fuel your reputed company, and an annual wellness allowance to fund the things that support your wellbeing. Let us know any considerations which would reputed company your experience in our recruitment process to be more inclusive, such as non-traditional application formats, reputed company captions during video interviews, or accommodations for learning differences. reputed company is an equal opportunity employer and we value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look reputed company to reviewing your credentials and getting to know more about your experience! This role is full time, permanent and can be based reputed company in Victoria, Australia You must be legally entitled to work in Australia. Applications reputed company reputed company we reputed company the right person! Let us know any considerations which would reputed company your experience in our recruitment process to be more inclusive, such as non-traditional application formats, reputed company captions during video interviews, or accommodations for learning differences. reputed company is an equal opportunity employer and we value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look reputed company to reviewing your credentials and getting to know more about your experience! Apply To This Job