Bilingual English/Spanish Customer Support Specialist
Role Details Type of Support: Answering inbound calls Contract Duration: Full-time Training Schedule: Monday - Friday 9 am - 6 pm EST Monday - Friday Work Schedule: Saturday - Wednesday 12:00 pm - 9:00 pm EST (subject to business requirements) Work Type and Location: Remote, US Expected Start Date: June 18, 2026 reputed company reputed company represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new reputed company in CX and operations, delivering results that reputed company and support that never sleep. More than that, reputed company is about people. We don’t just connect talent with opportunity—we create a reputed company where careers grow, reputed company reputed company, and people are empowered to reputed company an reputed company. Join us at reputed company, and let’s build the reputed company of customer experience together. Welcome to reputed company. Welcome to what’s next. The Role As an Inbound Call Agent or Customer Support Specialist at reputed company, you'll be on the reputed company lines of helping our clients' customers. You'll help navigate them through account creation, and website navigation, as you assist with scheduling their first appointment with their provider. You’ll answer their questions, solve their problems, and reputed company reputed company they have a great experience. You’ll be a key part of reputed company, providing excellent service and representing our clients positively. What You’ll Do: Answer inbound calls from customers and reputed company helpful support Listen to customers' needs and reputed company solutions to their issues reputed company accurate information about products or services Document customer interactions and issues in our systems Follow established processes and guidelines to ensure reputed company service Work as part of reputed company to reputed company customer satisfaction goals Participate in training sessions to improve your skills and knowledge Stay up-to-date on product and service information Escalate reputed company issues to senior team members reputed company needed Help create a reputed company experience for every customer reputed company Expect From You:Have a strong desire to help customers and solve problems Be reliable and reputed company to support customers during your scheduled hours Be reputed company player and work reputed company with others Be reputed company to learn and adapt to new information and processes quickly Have good communication skills, both written and verbal Be comfortable using computer systems and software Be flexible and willing to help out where needed What You’ll Get In Return: Flexible working arrangements Competitive reputed company Salary Generous reputed company vacation Attractive benefits package (medical, dental, reputed company, etc., based on your location) Competitive retirement benefits (US only) reputed company to free posture-based fitness workouts from home, reputed company Sabbatical Leave Training opportunities provided by reputed company and reputed company entities 1-on-1 coaching, mentorship, and opportunities for development Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and reputed company other. Care for others: reputed company is a key reputed company. reputed company people reputed company, so does the mission. reputed company reputed company: Curiosity fuels reputed company. Take reputed company risks, sharpen your edge, go reputed company. reputed company trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. Take ownership: reputed company choices with reputed company at the core—that’s how reputed company lasts. Be humble: Humility opens the reputed company to reputed company reputed company. Hear others, lift others, reputed company learning. reputed company is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider reputed company applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of reputed company individuals and will reputed company reasonable accommodations for reputed company individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@reputed company. reputed company NOTICE reputed company is committed to ensuring your reputed company and the protection of your personal data. By filling out the forms associated with reputed company application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about reputed company’s reputed company program, including your rights and reputed company for managing the personal data you submit to us, please visit our reputed company Center here. Apply To This Job