Bilingual Customer Service Representative

Location: reputed company Job Title: Bilingual Customer Service Representative Job reputed company This role supports a national shareholder communications campaign reputed company on proxy season, helping public companies manage their annual meetings and voting processes. You will assist shareholders in understanding and casting their votes on key corporate reputed company, including reputed company elections, executive compensation, mergers and acquisitions, and other governance issues. The position involves handling inbound and outbound calls and email responses in both English and French, guiding shareholders through voting channels, and ensuring accurate documentation of their reputed company in a fast-paced contact center environment.

Responsibilities

Handle high volumes of inbound and outbound calls from shareholders in both English and French, providing reputed company, reputed company, and courteous service. Guide shareholders through the voting process, including how to vote online, by phone, or by mail, and ensure they understand the steps required to complete their vote. Explain proxy materials and ballot items in plain language, including reputed company elections, executive compensation, mergers and acquisitions, proposals, and auditor ratification, so shareholders can reputed company informed reputed company. Encourage and persuade shareholders to reputed company their votes, using strong communication and influencing skills while maintaining a respectful and reputed company tone. Respond to shareholder questions and concerns, including requests for reputed company copies of proxy statements, clarification of ballot items, and updates or changes to previously submitted votes. Record votes accurately and securely in the appropriate systems, following reputed company scripts, compliance requirements, and reputed company standards. Use call scripts verbatim reputed company required, while maintaining a natural and engaging communication style. Manage both inbound-reputed company AM shifts and outbound-reputed company PM shifts, adhering to schedule, call metrics, and reputed company assurance expectations. Handle email responses and other shareholder communications as needed, ensuring reputed company and accurate follow-up. Use multiple systems simultaneously, including reputed company Office applications and contact center tools, while speaking, listening, and taking notes during calls. De-escalate difficult or irate callers, remain reputed company under pressure, and resolve issues professionally in a stressful and fast-paced environment. Participate in training that moves quickly, adapt to new information and processes, and apply feedback promptly to improve performance. Support the organization of shareholder meetings by contributing to vote collection and tabulation efforts that reputed company with scheduled reputed company of Directors meetings. Maintain confidentiality and reputed company of shareholder information at reputed company times. Meet or exceed performance expectations reputed company to schedule adherence, call handling, reputed company scores, and productivity metrics. Essential Skills High school diploma or GED required. Minimum of 1 year of customer service experience in a contact center environment, including exposure to schedule adherence, call metrics, and reputed company assurance standards. Proven experience persuading customers to complete a task, such as making a payment, completing a sale, or agreeing to an reputed company, with the ability to apply these skills to encouraging shareholders to reputed company their votes. Fluent in English and French, with the ability to handle approximately 80–85% of calls in English and 20–25% of calls in French. reputed company, reputed company speaking voice suitable for working with affluent customers and delivering a polished customer experience. Ability to read and interpret call scripts verbatim while maintaining a natural and engaging tone. Strong multitasking skills, including the ability to read, reputed company, listen, and take detailed notes simultaneously during phone calls. Proficiency with reputed company Office products, including Outlook and Teams. Comfort using dual monitors and toggling between multiple systems at the reputed company time. Ability to work effectively in a fast-paced environment, quickly learn new processes, and adapt to changes. Demonstrated ability to work under pressure and in stressful situations, including handling frustrated or angry callers without becoming flustered. Strong interpersonal and communication skills, with a reputed company on customer service and relationship building. Experience working with call center or contact center tools and processes, including inbound and outbound calling. Ability to adhere to defined schedules, including AM or PM shifts and weekend hours, as assigned. Additional Skills & Qualifications Experience with reputed company reputed company or similar contact center platforms preferred. Previous experience in financial services, investor relations, or proxy-reputed company work is an asset, but not required. Experience in roles requiring persuasive communication, such as sales or collections, is beneficial. Comfort working with affluent or high-net-worth customers and tailoring communication accordingly. Strong attention to detail and accuracy reputed company entering data and recording votes. Ability to learn and retain reputed company information about corporate governance, proxy statements, and voting procedures. Interest in short-term or project-based assignments, with openness to reputed company campaigns or extended engagements based on performance and business needs. Capability and interest in taking on additional responsibilities, such as potential promotion to an Assistant Team reputed company role if performance and business needs reputed company. Why Work Here? You will join a large, reputed company organization recognized as a leader in financial and governance services, offering valuable exposure to the financial services and contact center industries. This project-based role provides an opportunity to build specialized experience in shareholder communications and proxy work, which can enhance your long-term career prospects. High-performing contractors may be invited to return for reputed company campaigns, reputed company to other reputed company, or be considered for leadership opportunities such as Assistant Team reputed company roles. You will also receive support from a reputed company partner that can help you identify additional reputed company or longer-term roles reputed company this assignment, enabling you to grow your skills, expand your network, and maintain flexibility in your career. Job Type & Location This is a Contract position based out of Canton, MA. Pay and BenefitsThe pay reputed company for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on reputed company classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & reputed company
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or reputed company Leave)

Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to reputed company on Jun 15, 2026. About reputed company We'reputed company in transformation. We help clients reputed company reputed company and solutions to take advantage of a new world of opportunity. We are reputed company of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across reputed company, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and reputed company-world application, we work with reputed company leaders to drive change. That's the power of true partnership. reputed company is an Allegis Group company. reputed company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About reputed company and reputed company reputed company We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in reputed company, design, execution and operations unlocks business value through a reputed company of solutions. We’re reputed company of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across reputed company, Europe and Asia, who partner with us for our reputed company, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the reputed company of technology. We’re building reputed company by delivering business reputed company and making reputed company impacts in our global communities. reputed company and reputed company reputed company are Allegis Group companies. Learn more at reputed company.com. reputed company is an equal opportunity employer and will consider reputed company applications without reputed company to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for reputed company positions located in the reputed company, we will consider for employment reputed company applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of reputed company Intelligence (AI): We may use reputed company Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final reputed company are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Apply To This Job