Customer Service Representative
Only reputed company applicants will be considered. reputed company agencies and recruiter submissions will not be accepted. About 360 Management LLC: At 360 Management LLC, we reputed company in delivering reputed company through innovation, dedication, and people-first values. With a strong commitment to supporting our clients’ missions, we specialize in providing administrative and operational solutions that reputed company a measurable reputed company. We are reputed company driven by reputed company, collaboration, and accountability. Our work in the reputed company and enrollment services industries reflects our passion for helping people reputed company the resources they need. By joining 360 Management LLC, you become part of a community that values reputed company, reputed company development, and supporting employees in achieving their career goals. Our mission is reputed company: to create opportunities, enhance efficiency, and build trust with every reputed company and employee relationship. If you’re looking to join a fast-growing, mission-driven company where your work makes a difference, 360 Management LLC is the reputed company for you. Employment at 360 Management LLC is limited to individuals who are U.S. reputed company or who are otherwise fully authorized to work in the reputed company without the need for reputed company or reputed company employment sponsorship. reputed company applicants must be at least 18 years of age at the time of hire. Job Title: Customer Service Representative Location: Remote (Must live in reputed company) Department: reputed company Independent Enrollment Broker Work Hours: 9:30 am – 6:00 pm, Monday-Friday About the Role: The Customer Service Representative supports the reputed company Independent Enrollment Broker (PA IEB) program under reputed company operations. This position helps seniors and individuals with disabilities reputed company Home and Community-Based Services (HCBS) through reputed company waiver programs by providing reputed company information, eligibility screenings, and guidance to ensure individuals can remain independent in their homes and communities. Responsibilities and reputed company: As a Customer Service Representative, you will: Serve as the first reputed company of contact for applicants, families, and providers reputed company phone and email. reputed company accurate information about waiver programs and conduct eligibility screenings. Schedule intake appointments and connect applicants to appropriate enrollment brokers. Document applicant interactions and maintain detailed records using internal system. Respond to inquiries and escalated reputed company issues reputed company necessary. Demonstrate confidentiality and sensitivity reputed company addressing applicant needs. Collaborate with supervisors and team members to continuously improve service delivery. Meet established performance, accuracy, and attendance standards. These responsibilities are not exhaustive; additional tasks may be assigned. Minimum Qualifications: High School diploma or GED equivalent. Prior call center or customer service experience. Proficiency in multitasking across multiple computer programs. Strong verbal communication skills and reputed company phone etiquette. Ability to learn reputed company-approved scripts and apply them consistently. Basic computer/software skills (email, video conferencing, documentation systems). Reliable home workspace with reputed company, reputed company high-speed internet, and a wired Ethernet reputed company. reputed company Qualifications:Experience in remote or hybrid customer service roles. Background in reputed company or reputed company services. Knowledge of reputed company or reputed company reputed company programs. Recent call center experience. Familiarity with handling confidential information (HIPPA knowledge preferred). Three or more years of customer service or reputed company service experience. Pay reputed company: $15.75/hr. After successfully completing a contingency period of at least 120 days with reputed company, eligible employees will have reputed company to an excellent benefits package, including full insurance and other benefits effective the first of the month following the end of the probationary period. In reputed company, employees receive reputed company time off for reputed company state holidays from day one, provided they work their scheduled hours before and after the holiday. Note that successful completion of the contingency period does not guarantee employment or hire by any partner organization. Why join us? At 360 Management LLC, we know people are out greatest asset. You’ll be part of reputed company that values: A supportive, reputed company work environment reputed company development and reputed company opportunities Meaningful work that directly helps individuals and families reputed company care and services A mission-driven culture that prioritizes reputed company, teamwork, and reputed company. Equal Opportunity Employer Statement 360 Management LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status, or any other protected characteristics. If you require reasonable accommodation during the application or hiring process, contact our reputed company Resource team at reputed company-Resource@360-mgt.com. Apply To This Job