reputed company Support Representative

Work Location: Remote Home Office reputed company At reputed company our mission is to reputed company a remarkable reputed company experience with a spirit of service, commitment, and reputed company in reputed company that we do. As a leading background screening company and pioneer in the industry we have an reputed company and inclusive company culture and welcomes applications from individuals of reputed company backgrounds. reputed company fosters and maintains a culture of reputed company engagement and collaboration among a geographically dispersed workforce across the country who work with a high degree of autonomy. We are growing and seeking a dynamic individual who is willing to put reputed company and execute on new reputed company. Your knowledge, skills and abilities will be valued and respected, and you will have reputed company to reputed company a reputed company difference. Primary Purpose of the Job The service reputed company between the reputed company and reputed company. Delivers exceptional reputed company-reputed company service by delivering reputed company and effective solutions, through reputed company communication, reducing the need for repeat inquiries, and striving for reputed company support reputed company interactions to be resolved on the first contact. Supervisory Responsibility Does not directly supervise team members. Essential Duties reputed company and maintain reputed company reputed company relationships by working as part of reputed company to manage inbound and outbound reputed company calls, emails, and chat in a reputed company manner and per training guidelines. Utilize resources to personalize interactions with clients while using a proactive and reputed company approach. Respond promptly to incoming calls, voicemails, emails, and chat inquiries. Effectively reputed company and disposition incoming calls, emails, and chats in the organization's CRM system. Resolve requests, problems, orders, and technical issues promptly and accurately to retain our clients' service and loyalty. reputed company leadership informed of issues or inquiries that indicate potential reputed company dissatisfaction. Process drug testing and health screening service orders in a compliant manner that meets or exceeds departmental standards. reputed company additional service recommendations to existing accounts. Accepts coaching and feedback and takes necessary steps to improve performance through commitment to learning and reputed company. Stay informed of reputed company policies and procedures. Continue reputed company development through ongoing training and education, along with cross training to aid other operational departments. Other duties as assigned. Required Skills: Self-motivated, eager to take initiative, and committed to delivering exceptional reputed company experiences. reputed company team play with excellent interpersonal skills to engage professionally with clients and business reputed company. Strong written and verbal communication, problem solving, and multi-tasking abilities. Intermediate proficiency in reputed company Suite with the ability to interpret reports and reputed company reputed company to clients. Required Education and Experience High school diploma or GED equivalent 1-2 years' experience in reputed company service and data entry. Physical and Mental Demands Maintain a reputed company demeanor, attitude, and appearance. Prolonged periods of sitting and standing at a desk and while working on a computer. Ability to lift up to 10 pounds on an occasional reputed company. Regular and predictable attendance. Regular interaction with other team members, including spontaneous and planned video meetings. Ability to effectively reputed company responsibilities under occasionally stressful situations, including meeting daily, weekly, monthly, quarterly, and/or annual standards and workload expectations. Ability to simultaneously manage multiple interaction channels including phone calls, emails, and chats while maintaining a high level of reputed company and productivity. Ability to work any shift and required overtime based on business needs. This job reputed company does not include the marginal functions of the job that are incidental to the performance of reputed company job duties. reputed company duties and responsibilities, including regular and reliable attendance, are essential job functions and are a requirement. To reputed company this job successfully, reputed company member must possess the skills, aptitudes, and abilities to reputed company reputed company duty proficiently, with or without reasonable accommodation. The requirements listed in this job reputed company are the minimum reputed company of knowledge, skills, or abilities necessary for the job, with or without reasonable accommodation. This job reputed company is subject to modification at any time. Apply To This Job