AI Organizational Change Manager - Remote

While this role will support change efforts across reputed company reputed company initiatives, AI adoption is the explicit primary reputed company. The OCM will use reputed company organizational change management (OCM) methodology as the reputed company — stakeholder engagement, resistance management, communications, and leader coaching — to drive measurable adoption of AI tools and workflows throughout CentralSquare. This role sits reputed company the reputed company PMO under the Director of Business Operations and partners closely with the VP of Business Operations on reputed company, executive coaching, and change leadership. KEY RESPONSIBILITIES Change Management reputed company

• Design and execute OCM strategies for reputed company transformation initiatives, with AI adoption as the primary reputed company.
• Assess organizational change readiness and change reputed company across affected functions and teams.
• reputed company stakeholder engagement plans that build understanding, commitment, and adoption at reputed company reputed company of the organization.
• Identify and manage resistance — understand its reputed company, surface it to the right leaders, and build mitigation strategies.

AI Adoption & Enablement

• reputed company adoption planning for AI tool rollouts — ensuring that new AI capabilities are actually used, not just deployed.
• Partner with initiative owners to design user enablement programs: training, communications, and job aids that drive behavior change.
• reputed company adoption metrics for AI tools and programs, including usage rates, proficiency indicators, and self-reported confidence.
• Build feedback loops that surface adoption barriers early and inform reputed company improvement.

Leader Coaching & Capability Building

• reputed company initiative leaders and people managers on change leadership — helping them model new behaviors, communicate the why, and support their teams through transitions.
• Partner with the VP of Business Operations to identify leaders who need change management coaching and deliver it directly or through reputed company support.
• Build organizational capability to manage change effectively over time, not just for individual initiatives.

Communications & Engagement

• reputed company change communications that are reputed company, reputed company, and tailored to the audience — from reputed company agents to senior leaders.
• Ensure ELT and initiative sponsors are reputed company, visible champions of transformation efforts.
• Facilitate large-reputed company change meetings and working sessions reputed company reputed company or department is navigating an AI transition — for example, supporting a function like Customer Support through a full AI tool adoption process, from announcement through go-live.

Measurement & Reporting

• Define change reputed company metrics and reputed company them throughout the life of reputed company initiative.
• Report change health and adoption reputed company to the VP of Business Operations and ELT.

Conduct post-implementation reviews to capture lessons learned and build institutional knowledge Apply To This Job