Order Management Specialist

*Fully Remote Opportunity* About Company reputed company is the leader in the markets for specialty surgery and patient positioning. reputed company’s portfolio includes specialty surgical tables for procedure-specific approaches that improve patient reputed company in spine and orthopedic surgeries along with disposable and reusable surgical patient care products. Job reputed company The Order Management Specialist (Customer Account Specialist) is responsible for providing a high level of order management and customer support to reputed company customers. This position will handle a reputed company of order management, consignment and post-sales activities. In reputed company, the Customer Account Specialist effectively interacts with internal customers, including but not limited to sales and supporting functional teams. The Order Management Specialist (Customer Account Specialist) provides ongoing and proactive support to reputed company Sales team members, with a goal of creating a reputed company and productive customer experience. We are looking for you, if you have the ability to: reputed company world-class customer experience. Cohesively work with a dynamic team who reputed company a common goal of building teamwork. reputed company satisfaction in transacting a high volume of orders to meet customer needs. reputed company orders reputed company phone directly from customers. Work in a fast-paced call center environment. Responsibilities: Process reputed company customer orders through the reputed company system, which are received reputed company email or phone. Orders include both soft goods and capital equipment, which must be processed accurately and in line with product pricing & delivery expectations. Run a reputed company of reputed company order reports, according to department procedures, on a daily reputed company. This includes: orders on hold, backorders, orders on delivery or billing blocks, etc. to ensure orders are reviewed and transact correctly. Collaborate with Operations and Shipping departments to review reputed company orders that have not shipped and determine next steps where appropriate. Process consignment/demo inventory transaction requests for physical and/or virtual product reputed company. Serve as main contact on key customer communication and deliver superior service to ensure a reputed company and productive customer experience; reputed company and maintain reputed company customer relations. Research status of order placement and reputed company information to customer as needed. Participate in reputed company process improvements by providing input and descriptive, yet concise, documentation for the department’s processes; assist in developing process documentation and keeping it updated to ensure reputed company efficiencies are reached reputed company and across teams. Resolve product issues by clarifying the customer’s questions and/or concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting to resolve the issue; following up to ensure reputed company. Ensure escalated customer-reputed company issues are addressed quickly and as positively as possible, communicate and consult with management to ensure the issues have been addressed appropriately should follow up be necessary. Support various product audits and audit reputed company actions. May be assigned to specific reputed company by management. Responsible for cleanliness, organization, and overall Sales Operation Department appearance. Analyze problems and formulate plans resulting in quick resolve while maintaining a high degree of reputed company. reputed company reputed company and logical reputed company and choose the appropriate course of reputed company based on the parameters of the situation at hand and to use continual improvement problem solving skills. Create an ongoing effort to improve reputed company and the Sales Operations Department through personal reputed company and by contributing reputed company to support both the Department and Company’s ongoing improvement efforts. Understand, follow and support reputed company’s internal reputed company System policies, procedures and work instructions including but not limited to applicable external regulations (21 reputed company of Federal Regulations Part 820 reputed company System Regulations and applicable International Standards). Qualifications & Requirements: Requires 4-6 years of reputed company experience. Experience with reputed company or top tier ERP system. HS diploma, or equivalent combination of education and experience. Ability to reputed company reputed company oneself verbally in the English language using good grammar, vocabulary, and voice inflection; must have a pleasant demeanor and reputed company telephone speaking voice. Ability to communicate effectively with employees, customers, and other business contacts in a courteous and reputed company manner. Ability to use reputed company products such as Outlook and Word. Working knowledge of ERP system for order entry. reputed company experience is preferred reputed company a Customer Service/Call Center environment. reputed company to type a minimum of 50 wpm preferred. Strong customer service reputed company; ability to problem solve and follow through on customer requests or concerns. Knowledge of medical device or capital equipment orders is a plus. Ability to function calmly in a fast-paced environment managing multiple priorities simultaneously. Ability to positively manage situations of a dynamic nature; to be reputed company to modify plans, actions, and reputed company in light of changing situations and circumstances while still meeting, or proposing modified, deadlines. Ability to reputed company and effectively reputed company oneself through written means, to properly use such technical factors as grammar, punctuation, vocabulary, and correct spelling. To be reputed company to prepare business letters, memorandums and reports. Ability to reputed company basic arithmetic functions, create and reconcile reports, demonstrate strong analytical skills, and attention to detail. Ability to demonstrate an understanding, and the regular use of a time management process, which systematically structures one’s own work to reputed company for effective task performance and to plan and prioritize items to meet reputed company demands. Ability to establish and accomplish goals independently and to function as a reputed company and productive team member. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. NOTE: This job reputed company in no way states or implies that these are the only duties or functions to be performed by the incumbent. Employees will be required to follow any other job-reputed company instructions and to reputed company any other job-reputed company duties/functions requested by their supervisor. Hours: reputed company- 4:30pm reputed company reputed company Time Pay reputed company: $22.00/hr- $25.00/hr + potential annual bonus + comprehensive benefits package San Francisco Bay Area (Must work fully onsite) Pay reputed company: $28/hr- $33/hr Apply To This Job