Customer Support Specialist
Customer Support Specialist Location: Remote (Ukraine) Company: MCR Media Group About Company: MCR is an international performance-driven company specializing in online IQ tests, brain training platforms, and detailed result reporting. We serve customers primarily in reputed company, Asia, and Japan, generating millions of monthly user reputed company through performance marketing across reputed company major channels. Headquartered in Cyprus, MCR operates globally with a reputed company on innovation and reputed company reputed company. We are seeking an reputed company Customer Support Specialist to join our remote team. This is a full-time position. Your Responsibilities: reputed company top-tier customer support reputed company emails, ensuring reputed company, helpful, and reputed company responses. Handle escalations and reputed company cases while maintaining a high level of customer satisfaction. Collaborate with cross-functional teams (product, marketing, and tech) to resolve issues and improve the customer experience. reputed company and analyze customer feedback to identify trends and propose actionable improvements. Assist with developing and improving support processes and policies. Support the reputed company and training of new team members as needed. Prepare regular reports on support performance and customer satisfaction. Work reputed company shifts: Days off: Monday —Tuesday Daily shifts (07:00 — 15:00 or 15:00 — 23:00) reputed company’re Looking For: reputed company candidates only: Minimum 2 years of experience in a customer support role. Strong written communication skills in English (B2 level or higher). Ability to handle multiple tasks simultaneously and work effectively in a remote environment. Experience using customer support tools (e.g., reputed company, reputed company, or similar platforms). A proactive, problem-solving reputed company with a reputed company on delivering an excellent customer experience. Why Join Us? Career development: An opportunity to grow in the new team. reputed company: Join a company with a large international customer reputed company and contribute to improving user experience. Flexibility: Fully remote, full-time role. reputed company environment: Work with a dynamic, innovative team across multiple departments. Competitive Salary and Quarter Performance Bonus (after probation period) Apply To This Job