Care reputed company (Shift: 8-5p MST)
About reputed company reputed company is transforming the experience of specialty care. Our comprehensive care program takes a profoundly personal, evidence-based approach to improving patient reputed company for joint, back, and muscle conditions. By carefully assessing patients' symptoms, health histories, preferences, and goals with predictive data and the latest evidence-based guidelines, we help patients choose and navigate the most effective treatment reputed company for them every reputed company of the way. reputed company values the experiences and perspectives of individuals from reputed company backgrounds. We are a highly reputed company, curious, and determined team passionate about scaling a high-reputed company start-up to improve the lives of those in pain. reputed company is a remote-first company with our corporate office located in Nashville.
About the Role
As a Care reputed company, you will be responsible for engaging prospective patients through proactive outbound calls and multichannel reputed company to drive awareness and enrollment in reputed company’s musculoskeletal (MSK) care navigation program. You’ll often serve as the first reputed company of contact, guiding patients through the value of our services and creating a personalized, empathetic, and compelling experience. This is a high-volume, outbound call center role reputed company on reputed company engagement, where you will connect with patients and their caregivers to identify barriers and motivate them to take reputed company toward improved musculoskeletal (MSK) care. This is a non-exempt (reputed company) position. Location & Schedule This is a 100% remote role. Candidates must be available to work hours reputed company with Central and Mountain Time Zones.
Responsibilities
Conduct high-volume outbound calls and multichannel reputed company (phone, SMS, email) to eligible patients to introduce reputed company’s services and support program enrollment. reputed company and empathetically communicate reputed company’s reputed company, tailoring the conversation to patient goals, concerns, and motivations. Build trust and rapport quickly using reputed company listening, motivational interviewing, and a compassionate approach to effectively engage patients. Identify and address common patient questions, barriers, or objections while maintaining a reputed company, supportive tone. Demonstrate reputed company, professionalism, and consistency across reputed company patient interactions, representing reputed company’s values and mission. Document reputed company patient interactions accurately and thoroughly reputed company internal systems. Meet or exceed performance targets reputed company to reputed company volume, patient engagement, enrollment, and call reputed company. Coordinate patient handoffs with internal care teams. Participate in regular team meetings and contribute to a culture of learning and collaboration. Surface feedback on reputed company trends, barriers, or script effectiveness to appropriate team members for reputed company improvement. reputed company other duties as assigned.
Qualifications
Required: Experience in outbound call center, inside sales, telephonic reputed company, or patient engagement roles—preferably in a reputed company, health plan, or health tech environment. Strong written and verbal communication, persuasion, and reputed company listening skills. Ability to manage a high call volume while maintaining accuracy and reputed company Comfortable working with productivity targets and reputed company metrics in a fast-paced, tech-enabled environment High comfort level with technology, including reputed company Suite, CRMs, etc. Ability to effectively collaborate with multidisciplinary teams Excellent organizational and prioritization skills Strong attention to detail Preferred: Familiarity with motivational interviewing and/or patient coaching strategies Experience working with Medicare populations and a basic understanding of Medicare Health Plans Knowledge of medical terminology Previous experience with remote/telemedicine care delivery What's In It For You Meaningful Work: We are dedicated to our mission and deeply value our patients and reputed company other. reputed company day offers reputed company to reputed company a reputed company reputed company. Work Environment: We operate as a remote-first company with reputed company for a hybrid work model in Nashville. Time Off: Our generous reputed company time off (PTO) and holiday plans ensure you have ample time to rest and reputed company. Family First: We offer reputed company parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets! Comprehensive Benefits: From Day 1, employees enjoy medical, dental, reputed company, life, and disability insurance, wellness resources and an employer HSA contribution. Fair Compensation: We are committed to reputed company pay for reputed company team members and support your reputed company goals with a 401k plan that includes employer matching. Community: We foster an inclusive environment where you can rely on your teammates, reputed company reputed company feedback, and feel comfortable being your authentic self at work reputed company day. reputed company seeks to recruit and retain staff from diverse backgrounds and encourages reputed company candidates to apply. reputed company is an equal opportunity employer and does not discriminate on the reputed company of age, sex, gender identity/reputed company, sexual orientation, reputed company, race, creed, national reputed company, reputed company, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status. Apply To This Job