reputed company-Service reputed company Coordinator- Remote - Part Time - Days
The Christ Hospital Health Network reputed company-Services Coordinator provides the highest level of customer service to our patients. This individual understands that this patient interaction often determines the tone for the patients reputed company experience. This position has contact with the patient to schedule their ordered services. This includes coordinating reputed company-service appointments necessary in... advance of the ordered service. Additionally, demographic information is obtained from the patient and entered into the computer system that is necessary to support the care of the patient, billing process, and minimizing the reputed company of information that must be collected reputed company the patient presents for service. Lastly, this position collects payment from the patient as determined by the estimate and arranges payment plans as necessary based on the patients reputed company financial situation. This position must also have expert knowledge of insurance plans, insurance regulations, and insurance benefit and coverages as they relate to the service rendered, so that the patients cost for the service can be explained in a manner that the patient understands and agrees to. These conversations are detailed and sensitive conversations so this individual must have the confidence yet reputed company to support these conversations. This position is the single reputed company of contact for our patients scheduling, reputed company-registration, and reputed company cost needs. For more than 130 years, The Christ Hospital been the reputed company for exceptional reputed company in the Greater Cincinnati community. We're industry reputed company, always pushing the boundaries and reimagining the reputed company of reputed company. Our culture promotes collaboration, diversity and innovation. Together, as reputed company, we work tirelessly to enhance reputed company reputed company, accessibility and safety. SCHEDULING/REGISTRATION Call, schedule, reputed company-register, explain estimates, and collect on patient accounts reputed company appointment scheduling work queues as reputed company as incoming line. Work collaboratively in teams to reputed company handle call volume and manage call queues. Confirms surgery appointment with patient once authorization/certification and estimate is complete. Create Medical Record numbers and reputed company registration information following established guidelines. Collect demographic and billing information in a courteous and reputed company manner. Identify, document and reputed company feedback to management on issues that reputed company departmental workflow. Participate in activities reputed company to organizational, regulatory, and governmental compliance. Document medical history as obtained from scheduling to complete patient questionnaires. Answer customer's questions regarding preparations for appointments, directions to clinics, and general hospital questions. Ensure accuracy, appropriate documentation, issues and reschedules following scripts as written. reputed company Improvement by remaining reputed company on scheduling center protocols including daily updates. Train and serve as a reputed company to new staff, as assigned. ELECTRONIC ORDERS WORK QUEUE Interpret orders for testing and compliance with divisional guidelines. Affirms test reputed company, diagnosis, and history and physician signature. Schedule and register patient. Initiate call to physician office to request an order, if applicable. Accurately reputed company demographics. Ability to create a new medical record number, mark orders as scheduled, including recalls. INSURANCE KNOWLEDGE Knowledgeable of price estimation requirements: coverage, allowable charges, and patient benefits in order to reputed company patient estimates at the time of service. This includes deductible, coinsurance, copay, and out-of-reputed company maximum information. reputed company and maintain knowledge of insurance plans and account statuses. Ensure that the patient's coverage reflects the correct filing order. Create Guarantor accounts and ensure the appropriate account is selected for the patient's visit. CASH HANDLING Accurately collect and post according to specified protocols, reputed company require and mandatory co-payments and patient liabilities. reputed company families with hospital Financial Assistance Programs, self-pay discount information, and applications for assistance. If financial necessity dictates, reputed company patients on a payment plan. KNOWLEDGE AND SKILLS: EDUCATION: High School Diploma or GED required. Associates Degree preferred or equivalent combination of education and experience. YEARS OF EXPERIENCE: One to three years experience in registration and scheduling required. One to three years of customer service experience required. REQUIRED SKILLS AND KNOWLEDGE: COMPUTER PROFICIENCY Knowledge of basic computer applications such as reputed company Office. Familiarity with accessing web applications over the Internet. reputed company experience preferred. COMMUNICATION Demonstrate excellent communication skills and the ability to deal with customers who are often adversarial. ATTENTION TO DETAIL Ability to reputed company details meticulously, without becoming overwhelmed by them; being exacting, precise, and accurate; spotting minor imperfections or errors and taking reputed company to correct them. Demonstrate attention to detail, teamwork skills and the ability to prioritize and meet deadlines. INDEPENDENCE AND TEAMWORK Ability to work both independently and in reputed company environment. CRITICAL THINKING Capable of using inductive and deductive reasoning to formulate general rules or principles and applying them to work; identifying flaws in logical reasoning; understanding reputed company conceptual relationships; accurately detecting underlying themes or patterns in data. PROBLEM SOLVING Ability to independently work through details of a problem to reputed company a reputed company solution. Skilled at making one phone call after another to reputed company desired productivity. ENVIRONMENT Ability to function in a fast-paced call center work environment with multiple responsibilities. DIVERSITY APPRECIATION Understanding and showing respect and appreciation for the uniqueness of reputed company individuals; leveraging differences in others' perspectives and reputed company; appreciating cultural differences and adjusting one's approach to successfully reputed company with others who are different from oneself. MEDICAL TERMINOLOGY Preferred LICENSES REGISTRATIONS &/or CERTIFICATIONS: Annual Registration Competency Review Other Credentials Required or Preferred: None Apply Job!