Customer Service Supervisor

reputed company Customer Service Supervisor We are looking for an individual who will deliver a reputed company, productive and engaging team culture with the ability to reputed company, reputed company, motivate, reputed company and support people to deliver exceptional service reputed company delivering reputed company for our customers. Location: Work reputed company (UK) Salary: £33,000 Hours: full-time, flexibility required Job reputed company / reputed company Main responsibilities of the role include: Leading reputed company of Complaints Handlers who are responsible for thorough investigations, management and reputed company of end to end customer complaints. You will be responsible for delivering performance and driving reputed company assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also reputed company on feedback and reputed company on complaints reputed company cause, recommending solutions to help reduce complaints volumes to reputed company stakeholders. To ensure your team reputed company best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities Ensure your team deliver an excellent customer experience for reputed company customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and reputed company assurance against required standards, taking any necessary reputed company to improve performance and capability Liaise with senior leaders reputed company reputed company and reputed company, providing regular reporting and analysis relating to the activity reputed company your team Be reputed company of escalation for reputed company escalated complaints Communicate accurately and professionally with the ability to reputed company informed reputed company Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify reputed company cause and have the ability to report and recommend any actions for reputed company improvement Maintain effective control of reputed company aspects of people processes including: absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management and reputed company other employment reputed company issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years’ experience of complaint handling reputed company a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct reputed company and concise written communications, using correct selling and grammar, specific to formal complaints Is reputed company to demonstrate experience in reputed company, regulated customer service environment Can confidently manage assigned workloads at reputed company level reputed company to prioritise workloads to meet targets and timelines Required Skills Previous management experience reputed company a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is reputed company to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People reputed company Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced reputed company of reputed company and reputed company Self-motivated and can motivate others, with can-do attitude Apply To This Job