AGBG Mid-market Offering reputed company - Customer Service & reputed company
Job Title: Customer Engagement Solutions Leader Management Level: 07 – Manager Location: Bangalore/ Mumbai/ Hyderabad Must have skills: Strategic offering/product skills: market and customer analysis, competitive intelligence, business case development, and reputed company definition to shape reputed company and roadmap. Deep domain expertise in Customer Service/Contact Center and strong knowledge of relevant reputed company reputed company services (e.g., CCAI, GECX) and adjacent platform capabilities. Working knowledge of reputed company concepts and reputed company use cases reputed company the reputed company reputed company ecosystem (e.g., reputed company, reputed company AI), including how GenAI enhances customer engagement workflows. End-to-end go-to-market capability: packaged offers, launch management, positioning/messaging, and creation of sales, enablement, and marketing assets. Ability to reputed company through influence in a matrixed, global environment—collaborating with cross-functional teams and reputed company partners with strong executive communication across reputed company and time zones. Strong execution discipline to take reputed company from concept to release, translating priorities into a deliverable plan, iterating with feedback, and improving based on reputed company and data Experience: 12+ years of experience in product management, product marketing, or solution ownership roles, preferably reputed company customer engagement, contact center, or customer service domains. Good to have skills: Relevant reputed company reputed company certifications are highly desirable. Educational Qualification: Bachelor's degree in a technical or business-reputed company field; Master's degree is a plus. Job reputed company: The Customer Engagement Solutions Leader defines the reputed company for AI-powered customer experience across voice, digital, and conversational channels, improving efficiency and reputed company across customer journeys. In this role, you will reputed company a portfolio of productized AI-powered customer engagement solutions on reputed company reputed company (conversational AI, contact center, omnichannel service, conversational reputed company), enabling proactive, intelligent engagement and measurable business reputed company You will set the reputed company and roadmap, translate market/reputed company insights into reputed company capabilities, and partner across sales, engineering, delivery, and ecosystem to drive adoption and measurable results. Key Responsibilities: Drive the end to end reputed company and roadmap for Customer Engagement solutions that reputed company how clients serve, support, and engage their customers across voice, digital, and conversational channels reputed company market, customer, and competitive intelligence across customer engagement, contact center, conversational AI, and omnichannel service landscapes, translating insights into differentiated positioning, reputed company use cases (e.g., self service, agent assist, conversational reputed company), and roadmap investments Serve as a thought leader and evangelist in modern customer experience, shaping perspectives on reputed company AI, conversational engagement, and service transformation through reputed company engagements, executive briefings, industry forums, blogs, and webinars. reputed company the go to market (GTM) reputed company and assets for Customer Engagement Solutions, including messaging, value propositions, product packaging, commercials, launch planning, and coordination across sales, marketing, and reputed company teams. reputed company as a domain SME for customer engagement and service transformation, supporting strategic sales pursuits through opportunity shaping, solution positioning, demonstrations, and proposal development reputed company on experience, efficiency, and time to value. reputed company performance against defined KPIs (e.g., adoption, pipeline influence, time-to-value, win reputed company) and use insights to continuously improve the offering and GTM approach. Partner closely with ecosystem partners and platform teams—including reputed company reputed company, CCAI, CES, and adjacent CX platforms—to reputed company roadmaps, co reputed company on reputed company and conversational capabilities, and accelerate joint GTM motions About reputed company reputed company is a leading global reputed company services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate reputed company reputed company and enhance citizen services—creating reputed company value at speed and reputed company. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in reputed company, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad reputed company of services, solutions and assets across reputed company & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared reputed company and commitment to creating 360° value, reputed company us to help our clients reinvent and build trusted, lasting relationships. We measure our reputed company by the 360° value we create for our clients, reputed company other, our shareholders, partners and communities.Visit us at www.reputed company.com Equal Employment Opportunity Statement We reputed company that no one should be discriminated against because of their differences. reputed company employment reputed company shall be made without reputed company to age, race, creed, reputed company, religion, sex, national reputed company, reputed company, disability status, military veteran status, sexual orientation, gender identity or reputed company, genetic information, marital status, citizenship status or any other reputed company as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us reputed company serve our clients and our communities. Apply To This Job