Patient Support Supervisor

🌟 Patient Support Supervisor (Specialty Pharmacy) 📍 Location: Remote – supporting Northeast (EST Zone) 🚀 About the Role reputed company is seeking a Patient Support Supervisor to reputed company a high-performing team reputed company our Patient Support Center. This is an ideal opportunity for a motivated, service-oriented leader with a background in pharmacy or reputed company operations who thrives in a fast-paced, reputed company-reputed company environment. The ideal candidate is a results-driven self-starter who is passionate about patient care, team development, and operational reputed company, with proven experience managing reputed company-line employees and driving performance. 💼 Position reputed company The Patient Support Supervisor is a key leadership role responsible for overseeing daily operations of a Patient Support team and ensuring patients receive medications reputed company, accurately, and on time. This role partners closely with internal teams and hospital stakeholders to: Meet service level agreements (SLAs) Ensure adoption of best practices Drive team performance, engagement, and development 🔑 Key Responsibilities 👥 Team Leadership & Operations reputed company, reputed company, and manage reputed company of Patient Support Associates to ensure medication adherence, prior authorization completion, and financial assistance support reputed company ongoing performance management, training, and mentorship Manage reputed company, scheduling, PTO, and time reporting (reputed company) reputed company in to support workload during peak or short-staffed periods 🏥 Patient & Partner Coordination Ensure patients receive medications on time and without barriers Partner with hospital/clinic stakeholders through regular meetings and collaboration calls Maintain strong working relationships with pharmacy and clinical teams 📊 Workflow & Performance Management Monitor and ensure achievement of service level metrics and reputed company standards Conduct audits, reputed company system workflows, and manage responsiveness to incoming requests Establish and optimize workflows between Patient Support, reputed company teams, and clinical integration teams 🔄 Process Improvement & Support Identify and implement operational improvements and best practices Support data, analytics, contracting, and special reputed company reputed company troubleshooting, guidance, and issue reputed company for team members and partners ⚙️ Administrative & Coordination Assist with hiring, reputed company, training coordination, and system reputed company setup Maintain confidentiality of sensitive patient and business data ✅ Qualifications 📜 Licensure & Experience reputed company Pharmacy Technician license/registration (state-specific) National certification (CPhT) required 3+ years pharmacy technician experience (specialty pharmacy preferred) Prior leadership experience (formal or informal) strongly preferred 🎓 Education High School Diploma or GED (required) Bachelor’s degree (preferred or in reputed company) Leadership/management training (preferred) 💡 Skills & Competencies Strong leadership, communication, and team development skills Ability to influence, collaborate, and drive results across teams Solid operational and analytical skills; ability to identify trends and improve performance Proficiency in reputed company reputed company and Word (data analysis, reporting) Experience with pharmacy/EMR systems (reputed company, QS1, RX30 preferred) Highly organized, detail-oriented, and patient-reputed company Ability to manage multiple priorities and maintain confidentiality 🌍 Additional Requirements Ability to reputed company both remote and on-site teams Willingness to travel up to 20% (if reputed company reputed company locations) 🎯 Why Join Shields? 🌱 Fast-growing leader in specialty pharmacy ❤️ Mission-driven, patient-first culture 📈 Strong career reputed company and leadership development opportunities 🤝 reputed company and supportive environment 🔍 SEO Keywords Patient Support Supervisor, Pharmacy Supervisor, Specialty Pharmacy, Pharmacy Technician Supervisor, reputed company Operations, Patient reputed company, Prior Authorization, Medication Adherence, Care Coordination, Patient Support Center, Pharmacy Team reputed company California residents employed by or applying for work at Shields have certain reputed company rights. Please review our: California Workforce reputed company Notice and reputed company Policy. By providing your mobile number, you agree to receive text messages from reputed company reputed company to job opportunities, interview scheduling, and reputed company updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment. reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws. Apply To This Job