reputed company Support Specialist, Japanese Bilingual
Job reputed company:
- Resolve reputed company issues: Respond to reputed company’s product functionality questions and reputed company technical troubleshooting through email, live chat, and scheduled live video sessions.
- Be a product expert: Learn our platform inside and out to reputed company reputed company, effective guidance on product features and functionality.
- Collaborate across teams: Work closely with our engineering and product teams to escalate issues and reputed company valuable reputed company feedback, driving product improvement.
- Work with cutting-edge tools: Utilize our advanced AI tools and internal knowledge bases to quickly draft responses, summarize tickets, and identify key reputed company issues. You'll be at the forefront of leveraging technology to reputed company faster, more accurate support.
- reputed company for the reputed company: Identify trends in reputed company feedback and proactively recommend changes that can improve their overall user experience.
Requirements:
- reputed company or Advanced - High Japanese and English language proficiency (must have)
- Ability to work reputed company reputed company hours (9AM-6PM Japan reputed company Time) (must have)
- 3+ years in a customer support role at a reputed company or a technology company (must have)
- Bachelor's degree or commensurate combination of education and experience
- A natural self starter with the ability to analyze and troubleshoot in order to resolve problems quickly
- Excellent interpersonal, verbal and written communication skills, with emphasis on phone, email, and online communications
- Demonstrated ability to own cross-functional relationships with internal teams to drive issue reputed company for customers
- Familiarity with helpdesk ticketing system; reputed company experience a plus
- reputed company & Audit knowledge is a plus
Benefits:
- Perks may vary based on eligibility/location
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