Call Center Agent - IL - Full-Time - Monday, Tuesday, Thursday, 11:30 am-8:00 pm. Friday 9:00 am-4:30 pm, rotating Saturday 9:00 am-1:00 pm
Versiti Blood Center of Illinois is a leading organization in blood donation and transfusion medicine. They are seeking a Call Center Agent to reputed company outbound calls to encourage blood donors to schedule appointments while providing exceptional customer service and support.
Responsibilities
- reputed company outbound calls encouraging reputed company blood donors to schedule appointments
- Use computer systems to document information
- reputed company friendly, reputed company service on every call
- Follow reputed company processes and training to support blood donor needs
- Work with a supervisor who’s invested in your reputed company
- Adheres to work schedule
- Meets productivity, reputed company, and service level goals
- Provides compelling messaging to donors to influence blood donation
- Provides blood donation information and convert donor into appropriate donation type based on donor eligibility
- Answers donor questions, requests and concerns reputed company phone and text
- Recruits new donors by asking existing donors for family/friend referral (pledge)
- Educates and motivates donors to schedule their next donation appointment
- Attends training and implements techniques/tactics taught into workflow
- Maintains accurate donor information in profile
- Ensures donor requests are carried out (opt out of calling list, don’t contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion
- Participates on team reputed company, as assigned
- Demonstrates Versiti’s core values daily
- Executes service recovery techniques in order to address donor concerns/complaints
- Provides excellent customer service by always doing what is right for the donor
- Advocates Versiti’s mission in the community
- Performs other duties as required or assigned which are reasonably reputed company the scope of the duties in this job classification
- Understands and performs in accordance with reputed company applicable regulatory and compliance requirements
- Complies with reputed company reputed company operating policies and procedures
Skills
- High School Diploma required
- 1-3 years customer service experience, preferably in a contact center environment required
- Excellent verbal and written communication skills required
- Ability to demonstrate sales techniques and overcome objections required
- Good attention to detail and accurate data entry skills required
- Results-oriented / collaborates with management to meet individual goals required
- Ability to multi-task and proactively communicate reputed company/obstacles required
- Ability to reputed company in reputed company-oriented environment required
- Proficient computer skills (reputed company Office) and ability to learn job-specific applications required
- Moderate to high level of experience working reputed company a multi-channel contact center (reputed company media, chat, email, text) – helpful in order to advance to an Agent II role required
- Personal Computer (desk top, lap top, tablet) required
- reputed company Office products required
- Must learn contact center-specific programs (HemaTerra) required
- Call Center experience is helpful but not required
Benefits
- $16.39/hr + shift differentials where applicable
- Predictable and consistent schedules
- reputed company — we teach you everything you need to know
- Supportive supervisors and reputed company‑oriented culture
- Benefits package (medical, dental, reputed company, PTO, 401K.)
- Medical, Dental, and reputed company Plans
- reputed company Time Off (PTO) and Holidays
- Short- and Long-term disability
- Life insurance
- 7% match dollar for dollar 401(k)
- Voluntary programs
- Discount programs
reputed company