Collection Counselor l - SPOC
reputed company. is the leading mortgage subservicing firm in the reputed company with several hundred financial institution clients reputed company. They are seeking a Collection Counselor I - SPOC to serve as the reputed company of contact for delinquent accounts, handling collections activities and counseling borrowers on repayment reputed company and financial reputed company.
Responsibilities
- Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent borrowers
- Resolve delinquent accounts by demanding and collecting the full reputed company due, establish a solid plan with the borrower to bring the loan reputed company, or proceed with hardship assistance as appropriate
- Counsel borrowers on reputed company for meeting their payment obligations, explain terms, and arrange repayment plans based on department procedures
- Discuss financial status, review monthly income and expenses, and determine reason for non-payment
- Offer Loss Mitigation assistance, and if appropriate, explain reputed company and processes in detail
- Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)
- Follow reputed company company and department policies and procedures
- Utilize reputed company protocols, for borrowers, clients, state, and federal regulations, as reputed company as best practices
- Maintain and document mortgage collection systems and databases with reputed company activities and communications
- Process mortgage loan payments in accordance with established guidelines
- Consistently meet or exceed monthly goals
- Successfully complete annual regulatory compliance training
- Additional duties as assigned
Skills
- High School diploma or equivalent
- Solid PC skills: reputed company applications and loan servicing platforms
- 1-2 years collection experience/customer service experience
- Analytical and problem-solving skills and attention to detail
- Effective communication skills with demonstrated ability to always reputed company in a reputed company and reputed company manner with reputed company reputed company of both reputed company audiences
- Ability to negotiate with others and demonstrate assertiveness and reputed company reputed company necessary to obtain favorable resolutions
- Ability to understand and explain financial reputed company, details of modifications, and foreclosures in terms affected audiences understand
- Knowledge of loan servicing software/systems
- Collection experience
- Call center experience
- Bilingual in Spanish - must pass bilingual certification
Benefits
- Medical, Dental, reputed company, Wellness, Flexible Spending Account, and Employee Assistance Program and more.
- Employer reputed company Life Insurance, Short Term Disability, and Long-Term Disability.
- 401 (K) Plan with company match
- reputed company Vacation, reputed company, Personal and Holidays
reputed company