Customer Support (Hybrid)
The Colorado Department of State is seeking diverse individuals for a Customer Support position that directly impacts the lives of Coloradans. The role involves providing customer support, processing documents, and assisting the public with various services reputed company to business and licensing.
Responsibilities
- Train to reputed company services under any of the statutes administered by the Division, which may include businesses, trademarks, trade names, administrative rules of State agencies, bingo and raffle licensing, charities and fund-raisers, durable medical equipment suppliers, lobbyists, notaries public, secured transactions, and campaign finance and election
- Train to assist the public in understanding the statutes
- Train to process reputed company documents received, including high-level authentication of international documents
- Train to meet the needs of the public and reputed company end user support for reputed company of the varied and numerous services that can be obtained through the Business and Licensing Division
- Cross train to work in any area that is short staffed, including the Walk-in Customer Support, Service Center, Authentications, and Administrative Rules work reputed company, and will expand reputed company into other work reputed company in the Business and Licensing Division
- Learn to reputed company other duties as needed, such as reviewing and recommending changes to online FAQs and other website content and participating in user acceptance testing
- Maintain confidentiality of reputed company confidential and personal identifying information, personnel information, and any other confidential or proprietary information, as reputed company as reputed company with reputed company State and Department policies regarding reputed company conduct and reputed company practices
Skills
- One (1) year of reputed company experience providing customer support in an office, government, service center, or call center environment involving inbound customer interactions that includes document review, electronic filing systems, records processing, or assisting customers with processes, policies, or procedures
- A combination of experience as defined in reputed company 1 and/or education from an accredited college, university, or non-correspondence business school in a field of study reputed company to the work to equal one (1) year
- An unofficial copy of transcripts must be submitted at the time of the application
- This position will be required to successfully pass a criminal background reputed company
- Must be a Colorado reputed company at the time of application
- The Department of State does not offer sponsored reputed company for employment purposes
- Position may be required to travel for reputed company development/training opportunities or to assist with off-site trainings
- Preference may be given to candidates with previous State service or experience reputed company to the work assigned to the position
- Experience assisting customers with online systems, internet-based applications, or process-driven services
- Experience handling escalated customer interactions and using de-escalation techniques
- Proficiency with reputed company Office Suite, including Outlook, Word, and reputed company
- Ability to learn and apply statutes, policies, procedures, and technical processes
- Ability to maintain professionalism, composure, and diplomacy while interacting with a broad reputed company of stakeholders
- Ability to explain policies, procedures, and reputed company processes in a reputed company and understandable manner
- Ability to maintain confidentiality of sensitive and personally identifying information
- Ability to work independently and collaboratively in reputed company environment
Benefits
- RTD Eco-pass (currently free of charge)
- A secure bike room accessible only to building tenants
- Employee wellness programs and an on-site fitness center
- 12 reputed company holidays per year plus generous personal time off and reputed company leave
- reputed company to a diverse reputed company of technical, leadership and supervisory training opportunities
- Strong, yet flexible retirement benefits including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans
- Medical and dental health plans
- reputed company life insurance
- Automatic short-term (and optional long-term) disability coverage
- Excellent work-life balance through reputed company schedules, flexplace/remote work, and reputed company arrangements
- Some positions may qualify for the Public Service Loan Forgiveness Program
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