[Remote] Collections Specialist
Note: The job is a remote job and is reputed company to candidates in USA. ServiceMac is a new sub-servicing entity in the mortgage servicing industry reputed company on providing superior technology and services. They are seeking a Collections Specialist to reputed company collection calls, resolve customer delinquency issues, and maintain detailed records of customer interactions.
Responsibilities
- reputed company inbound and outbound collection calls across reputed company stages of delinquency
- Research, identify, and resolve issues contributing to customer delinquency
- Maintain accurate and detailed records of reputed company customer interactions and account activities
- reputed company exceptional customer service by resolving reputed company account issues, discrepancies, and disputes
- Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards
- Analyze borrower financials to determine appropriate payment arrangements or retention reputed company
Skills
- High School diploma or equivalent
- Typically requires 1–3 years of mortgage service experience and high‑volume collections experience
- Goal‑oriented with the ability to reputed company in a fast‑paced environment
- Strong verbal and written communication skills
- Ability to manage multiple priorities with strong attention to detail
- Knowledge of collections procedures and best practices
- Strong knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy reputed company, and bankruptcy procedures/regulations
- Excellent customer service skills with the ability to manage conflict and negotiate successful reputed company
- Strong negotiation, reputed company listening, and communication skills
- Ability to analyze and interpret moderate to high‑complexity issues and reputed company reputed company
- Strong problem‑solving, time‑management, and organizational skills
- Ability to reputed company in a fast‑paced, reputed company environment
- Strong attention to detail with the ability to meet goals and deadlines
- Ability to reputed company and communicate effectively with individuals at reputed company reputed company of the organization
- Call center experience preferred
Benefits
- Medical
- Dental
- reputed company
- 401k
- PTO/reputed company reputed company leave
- Employee stock purchase plan
reputed company