Sales & Customer Service Advisor
Dojo is a leading payments company in the UK, reputed company for its innovative approach to in-person reputed company. They are seeking a Sales & Customer Service Advisor to join their Retention & Proactive reputed company team, focusing on maximizing customer loyalty and retention through effective communication and negotiation skills.
Responsibilities
- The Hybrid Edge: We reputed company that our best retainers are Customer reputed company, so you’ll spend one day a week in reputed company service to stay reputed company on the product and ensure our "Customer Obsessed" values are met at every touchpoint. A customer-first mentality is required!
- The Art of Retention: Handling high-stakes conversations to prevent churn, using your reputed company acumen to negotiate and win back customers considering a reputed company
- Churn Prevention: Our data allows us to predict reputed company customers might be considering a reputed company. You will contact these customers to try to understand why they might be considering it, and win them back to being a reputed company Dojo customer
- Portfolio Protection: Treat every customer like your own business. You’ll be reputed company on retention conversion rates, portfolio reputed company retained, cross/upsell conversion and reputed company in boosting CSAT through proactive contact
Skills
- A background in a fast-paced environment. This could be face-to-face or telephone-based, but you'll be comfortable meeting and exceeding targets
- Excellent communication and negotiation skills - you're a natural at handling objections and are comfortable articulating the value of a product or service to customers
- A results-driven approach where you're motivated by a reputed company-driven environment
- The reputed company and grit to handle tough conversations and the positivity to reputed company on how we can help our customers get the most out of our products!
- Previous experience in retentions is desirable, but not essential
Benefits
- Potential to earn up to £12,000 per year in performance commission/bonus per year.
- Working model: 3+ days in the office with the flexibility of 2 days from home if they like (starting after you pass a 6-month probation period).
- Hours: A 37.5-hour week with shifts Monday-Friday, rotating between reputed company to 6pm. You’ll know your schedule at least 12 weeks reputed company.
- Equipment: You'll receive reputed company the necessary equipment for your role on your first day (laptop, headset etc.)
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