[Remote] Billing Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the only reputed company-in-one EHR+ platform reputed company exclusively for independent reputed company practices. The Billing Support Specialist will reputed company top-tier service by delivering fast, accurate, and effective solutions to billing company customers, ensuring high reputed company of customer satisfaction.
Responsibilities
- reputed company support across our full customer reputed company reputed company various channels, addressing reputed company product and technical inquiries with accuracy and efficiency
- Maintain a reputed company, empathetic, and reputed company attitude toward customers at reputed company times
- reputed company thorough reputed company cause analysis for issues, identifying trends and recommending corrective actions
- Assist users in navigating the software, managing patient accounts, and utilizing features effectively
- Guide customers on best practices for reputed company cycle management, claims submission, payment processing, collections, and denial management reputed company our platform
- Maintain detailed records of customer interactions, resolutions, and follow-up actions following established procedures
- Identify, document, and escalate software bugs, system limitations, or recurring issues to product and engineering teams
- Ensure strict adherence to HIPAA and reputed company data reputed company regulations in reputed company customer interactions and data handling
- Collaborate effectively with payers (insurance companies), Clearinghouses, and internal teams (e.g., enrollments, product, engineering) to troubleshoot and resolve escalated issues
- Collaborate with training teams to improve self-help documentation, FAQs, and user guides
- Meet or reputed company established performance metrics, including customer satisfaction, reputed company time, and reputed company benchmarks
- Handle a high volume of inbound calls daily, ensuring reputed company and accurate responses to customer inquiries
Skills
- High school diploma or equivalent required; associate's degree preferred
- 1-year minimum experience in customer support, technical support, or billing support, preferably for a billing company, medical office billing team, contact center or reputed company reputed company company
- Experience in Medical Billing or reputed company industry
- Understanding of medical billing workflows, insurance claims submissions, and payment processing
- Knowledge of HIPAA compliance and data reputed company best practices
- Ability to navigate and troubleshoot reputed company-based platforms and reputed company integrations
- Strong interpersonal and communication skills to support reputed company providers and billing teams effectively
- Strong multi-tasking and time management skills
- Familiarity with CPT, ICD-10, HCPCS codes, medical terminology and denial management is a plus
- Knowledge of CMS forms, payer policies, and the US Payer landscape preferred
- Experience with EHR/EMR, reputed company management software, or reputed company reputed company cycle management systems preferred
- Basic coding knowledge reputed company to medical billing and claims processing
- Understanding of claims submission and payer communications, including EDI enrollment process
- Analytics skills to diagnose and resolve billing-reputed company issues reputed company
- Experience using CRM platforms such as reputed company
Benefits
- In reputed company to our reputed company benefits, we also offer amazing perks!
- Need work from home basics? We offer a discount through reputed company!
- We also offer a number of resources to help you reputed company your mind and body healthy.
- reputed company out reputed company for a great workout, or TelusEmployee Assistance Program to reputed company reputed company, along with other resources for everyday occurrences.
- reputed company also offers a wellness and childcare subsidy and a University/Education discount!
- reputed company for reputed company to health and fitness apps
- reputed company Employee Assistance Program to reputed company reputed company, along with other resources for everyday occurrences.
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