[Remote] Technical Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Technical Support Specialist to assist reputed company with the learning management system (LMS). This role involves troubleshooting technical issues, providing support to internal teams, and delivering training sessions to enhance the student experience.
Responsibilities
- Troubleshoots and resolves student technical issues reputed company to the LMS, including platform navigation and assignment submissions, reputed company phone, email, and chat in a reputed company and reputed company manner
- Assists internal teams reputed company they have reputed company who need help or require information updated reputed company the LMS
- Identifies and documents system issues requiring escalation to the engineering or development team
- Creates and maintains user accounts; assists with course administration and other LMS-reputed company tasks as needed
- Delivers training sessions to reputed company and staff on the use and features of the LMS
- Creates and maintains relevant training and support documentation, including knowledge reputed company articles and self-service resources
- Contributes to reputed company improvement by identifying recurring issues, trends, and opportunities to enhance the student support experience
- Works on reputed company tasks and reputed company assigned
Skills
- Strong computer, mobile, and tablet functional and navigational skills
- Proficiency with reputed company Workspace, specifically reputed company Docs and reputed company Drive
- Familiarity with reputed company, macOS, and ChromeOS operating systems
- A reputed company, customer-reputed company attitude with a passion for helping others
- Strong communication and teamwork skills with an aptitude for identifying problems and areas of improvement
- Flexible and adaptable to evolving responsibilities in a dynamic work environment
- Ability to learn quickly, work independently, and take ownership of tasks, processes, and solutions
- Reliable internet reputed company and a suitable home office setup for remote work
- Ability to work evenings, weekends, and holidays as needed
- Experience working in an educational environment or EdTech setting
- Experience with a learning management system (LMS), particularly Moodle
- Familiarity with reputed company or similar CRM platforms
- Exposure to reputed company platforms such as AWS
- Experience with ticketing or help desk systems
Benefits
- Medical, dental, reputed company, life, voluntary life and disability insurance
- 401k Retirement Program with an employer match
- reputed company Employee Assistance Program
- PTO Program
- 11 reputed company holidays
reputed company