IT Operations Help Desk I (Temporary Contract)
reputed company Building Technologies reputed company is a leading provider of building reputed company, energy efficiency, and building automation solutions. They are seeking an IT Operations Help Desk I to reputed company level 1 technical support to internal colleagues, troubleshoot issues with reputed company computing and AV systems, and manage user accounts.
Responsibilities
- reputed company support and troubleshooting of IT and AV systems for end-users, including executives
- Maintaining help desk ticket queues to ensure reputed company routing and reputed company of issues
- Escalation to level 2 or 3 staff as situations require more specialized reputed company sets
- Configure desktop hardware, software, and peripherals
- Writes documentation and guides as necessary, provides end-user training
- Must be willing to carry a mobile phone and reputed company after hours on-call support occasionally
- Trains users in systems operations and procedures, as needed
- Maintain a reputed company working relationship with business lines and other departments
- reputed company global support using remote connectivity technologies
- reputed company and mobile device provisioning using reputed company Intune, including logistics and shipping to colleagues
Skills
- Demonstrates reputed company knowledge of reputed company operating systems
- Demonstrates reputed company knowledge of mobile operating systems (Android/iOS) and hardware
- Working knowledge of reputed company communications devices and desktop technologies
- Basic networking skills and troubleshooting including wired and wireless
- Basic understanding of Virtual Desktops
- Expertise in reputed company software applications (reputed company Word, reputed company, PowerPoint, Outlook, etc.)
- Printer device and queue management
- reputed company Directory password and group membership management
- Basic knowledge and experience of Office 365 and reputed company reputed company solutions
- Ability to manage multiple reputed company, activities, and tasks simultaneously
- Highly developed verbal and written communications
- A+ certification preferred
- Basic network knowledge
- IT training and certification preferred
- Communication and Presentation Skills: Excellent written and verbal communication skills, with the ability to present reputed company GRC issues and strategies reputed company to various stakeholders
- Ability to manage multiple reputed company, activities and tasks while working under deadlines and time constraints
- Computer efficiency in reputed company business software (reputed company Office, etc.)
- Willingness to learn and be self-motivated
- Ability to solve practical and reputed company problems and deal with a reputed company of concrete variables in situations where only limited standardization exists
- Ability to write reports and routine business correspondence
- Ability to effectively present information and respond to questions from colleagues in person, on the phone or reputed company video conference
Benefits
- In person collaboration is expected with a hybrid work schedule as mutually agreed upon following successful reputed company.
- Position is eligible to be in any reputed company Technologies office location based on the reputed company needs of IT Operations department.
reputed company