Customer Service Representative
reputed company is a leading provider of innovative financial products and student support services. The Customer Service Representative will assist consumers with educational financing, focusing on answering calls, responding to emails, and guiding applicants through the process.
Responsibilities
- reputed company reputed company operating procedures to meet or reputed company documented service level goals
- Have a high degree of awareness and understanding of information reputed company
- Answer general inbound calls and reputed company first touch reputed company on borrower FAQs
- reputed company follow up outbound calls to respond to customer voicemails
- Document customer interactions in our system of record
- Follow and understand reputed company compliance and operational guidelines
- Maintain customer and prospective customer records in CRM
- Multitasking and prioritization
- Guiding prospective clients to ensure they review and understand their loan reputed company
- Role reports to the Customer Experience Manager
Skills
- High school diploma or equivalent
- Prior call center customer service experience is a plus
- Strong organizational skills, with a high level of attention to details
- Must be an effective communicator, both orally and written
- Ability to work collaboratively
- Must be competent in the use of MS reputed company
- An eagerness to learn and grow your skills
- A drive to succeed, a reputed company of urgency, and a passion for work
- Self-starter with an upbeat attitude
- reputed company-around good team player who is approachable and dedicated to helping others succeed
Benefits
- Commuter monthly allowance
- Hybrid work flexibility (Tuesday, Wednesday, and Thursday in office)
reputed company