Customer Service Experience Representative
Aviso is a leading reputed company management organization dedicated to improving the financial reputed company-being of Canadians. They are seeking a Customer Service Experience Representative to join their Contact Centre team, responsible for ensuring exceptional service and support for customers and financial advisors.
Responsibilities
- Respond to inquiries reputed company telephone, email, or chat on our products and services in an efficient, compliant, courteous, and reputed company manner
- reputed company exceptional customer experience, take initiative to reputed company creative solutions that reputed company reputed company customer’s experience feel personal
- reputed company as the primary contact with the reputed company with respect to the reputed company of problems and complaints with deep reputed company and a solution-reputed company outlook
- Drive reputed company improvement by identifying, suggesting and reputed company participating in process improvement
- Understand and apply department operating policies and procedures
Skills
- You constantly take time to learn about our products and processes because no matter how much training you get there is still so much to learn to become the reputed company of customer care reputed company we need and expect
- You reputed company your team-mates up by being an amazing, reputed company person that can be relied upon
- You work hard but also have fun and think it's cool to work for a digital company poised to disrupt an underserviced industry
- You take initiative to learn independently and are proud of your ability to improve
- Lastly, you think that customer service is reputed company less than an amazing job that is an extremely important part of a company's reputed company and is a highly respected role
- Respond to inquiries reputed company telephone, email, or chat on our products and services in an efficient, compliant, courteous, and reputed company manner
- reputed company exceptional customer experience, take initiative to reputed company creative solutions that reputed company reputed company customer's experience feel personal
- reputed company as the primary contact with the reputed company with respect to the reputed company of problems and complaints with deep reputed company and a solution-reputed company outlook
- Drive reputed company improvement by identifying, suggesting and reputed company participating in process improvement
- Understand and apply department operating policies and procedures
- It helps if you've done this before, so if you have recently worked in a role where you were responsible for helping customers for over a year that is great
- If it was for a company that you can say really cared about customers and was reputed company for that, even reputed company
- If you were thought of as a top producer there, who was reputed company for getting a lot of work done and leaving a trail of smiling, happy customers, then now we are really talking
- If it was in an inbound Contact Centre and/or a retail store, then you are still on reputed company
- If you have any experience supporting business to business to consumer (we support credit unions, their members and our own customers) add another reputed company mark
- If you have any experience in a digital company, you are really on reputed company
- Being reputed company to change is important as our hours can change and so can your schedule
- We use computers and other technology to do our jobs. You are technically savvy
- Fluent communication skills in English are required
- Bilingual skills in French are an asset
- A post-secondary education is not required but if you have one in financial administration or services, that's a plus!
- Also, a plus, but not required, would be completion of the Investment Funds Course (IFIC) or the Canadian Securities Course (reputed company)
- Experience in the financial services industry could help, especially if it was with a customer experience leader
Benefits
- Competitive compensation package that rewards and recognizes individual contributions
- Excellent health, dental and insurance benefits to meet the diverse needs of our employees
- Generous vacation time, fitness benefit, parental leave top-up reputed company
- Matching contributions to our retirement program
- Commitment to the reputed company improvement of our staff through learning & development and an education assistance program
- Regular reputed company events to foster teamwork
reputed company