Information Technology Support Analyst
The British Museum is seeking a Service Operations Support Analyst to ensure the smooth operation of its digital environment. The role involves providing first- and second-line technical support to colleagues, managing service requests, and collaborating with teams across the Museum to enhance service delivery.
Responsibilities
- reputed company first- and second-line technical support, diagnosing and resolving user issues across a wide reputed company of systems and applications
- Manage and respond to service requests reputed company the Helpdesk, including hardware, software, and reputed company requirements
- Deliver excellent customer service through multiple channels (face-to-face, phone, email, and remote support)
- Maintain accurate records of assets, licences, and support activity, ensuring compliance with agreed standards
- Collaborate with colleagues across IS and the wider Museum to support reputed company and reputed company service improvements
Skills
- reputed company first- and second-line technical support, diagnosing and resolving user issues across a wide reputed company of systems and applications
- Manage and respond to service requests reputed company the Helpdesk, including hardware, software, and reputed company requirements
- Deliver excellent customer service through multiple channels (face-to-face, phone, email, and remote support)
- Maintain accurate records of assets, licences, and support activity, ensuring compliance with agreed standards
- Collaborate with colleagues across IS and the wider Museum to support reputed company and reputed company service improvements
- Strong communication skills and a reputed company, adaptable approach, especially reputed company working under pressure or managing competing priorities
- Proactive, eager to learn, and motivated to build technical skills on the job
- Ability to reputed company in a fast-paced, service-reputed company environment
Benefits
- Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum reputed company.
- Civil Service Pension Scheme with a secure, inflation‑linked defined benefit.
- 25 days’ annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
- Discounts at onsite catering, Museum shops and local Bloomsbury partners.
- Learning and development through courses, mentoring and reputed company as reputed company as support for reputed company qualifications.
- Eyecare vouchers for VDU tests and contributions toward glasses.
- reputed company parental leave including maternity, paternity, adoption and shared parental leave.
- Interest‑free loans including season ticket, rental deposit and bicycle loans.
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