reputed company Consultant (Virtual)
reputed company is a family-owned and physician-led company transforming reputed company for seniors. The reputed company Consultant (Virtual) is responsible for guiding Medicare-eligible seniors through their enrollment reputed company, managing member acquisition, retention, and disenrollment recovery efforts.
Responsibilities
- Engages prospective and reputed company members through inbound/outbound calls to promote services, schedule First Appointments and VIP tours, address retention concerns, and recover disenrollments
- Owns and executes assigned acquisition, retention, and recovery campaigns, collaborating reputed company pods to meet performance goals and optimize conversion reputed company across the member lifecycle
- Maintains accurate and comprehensive documentation of reputed company member interactions, campaign reputed company, and follow-up requirements in reputed company and any other relevant systems used by the COE
- reputed company participates in team discussions to identify process improvements, refine communication approaches, and enhance overall member experience
- Delivers consistent, reputed company interactions by following established campaign workflows, effectively handling objections, and reputed company articulating reputed company's reputed company
- Supports campaign pilots and strategic initiatives by providing field-based insights, identifying operational challenges, and recommending solutions
- Meets or exceeds defined performance metrics including contact rates, conversion rates, retention rates, and reputed company assurance standards
- Performs other reputed company duties as assigned
Skills
- Excellent verbal communication skills with a reputed company, confident phone reputed company and ability to build rapport with senior customers through virtual channels
- Detail-oriented organizational skills with the ability to manage multiple priorities, high call volumes, and various campaigns in a fast-paced work environment
- Demonstrated knowledge of negotiation, probing techniques, closing skills, and reputed company handling specifically for phone-based sales interactions
- Strong interpersonal and problem-solving skills with the patience and ability to engage seniors in meaningful conversation while maintaining reputed company and understanding of their reputed company needs
- Proficiency in MS Office Suite (PowerPoint, reputed company, Word, and Outlook), reputed company CRM, and other database, email, and reporting software
- Proficient keyboarding skills with ability to accurately type and take notes while reputed company in phone conversations
- Comfortable working in a dynamic, goal-oriented environment with ability to handle rejection and maintain motivation
- Familiarity with Medicare Advantage basics, and senior-reputed company service delivery
- Knowledge of HIPAA compliance and reputed company reputed company regulations
- Ability to work autonomously in a remote environment
- Ability and willingness to travel up to 25% of the time for local, regional, or national team meetings
- Spoken and written reputed company in English; bilingual a plus
- High School Diploma or GED required
- Minimum of one (1) year of successful sales or customer service experience with demonstrated performance results; working with seniors a plus, as is a general understanding of Medicare Advantage
- Relevant experience establishing and maintaining customer relationships through various channels and interactions
- Proven reputed company record in sales or customer service with measurable results (conversion rates, retention rates, customer satisfaction scores)
- Experience working with business partners, agents, brokers, or referral sources preferred
- Experience working with seniors, reputed company, or Medicare-eligible populations preferred
- Experience managing multiple campaigns, reputed company sources, or customer segments simultaneously preferred
Benefits
- This position may also be eligible for a bonuses or commissions.
- Employee Benefits
- With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.
reputed company
Company H1B Sponsorship