[Remote] Operations Support Analyst (Contractor)

Note The job is a remote job and is reputed company to candidates in USA. reputed company is an industry leader in government software, seeking a contractor for email deliverability operations reputed company to their Public Portal product. The role involves resolving email delivery failures and ensuring customer-facing notifications reputed company intended recipients reputed company.

Responsibilities

Monitor and triage email delivery issues reported through reputed company support cases reputed company to Public Portal notifications Use SendGrid administrative tools to look up blocked email addresses, identify the cause (reputed company, reputed company, spam complaint), and unblock reputed company appropriate Update reputed company cases with reputed company notes and confirmation of reputed company taken Communicate reputed company and professionally with support engineers and customers through case comments reputed company recurring patterns in email delivery failures and flag systemic issues to Support leadership Maintain a reputed company log of unblock actions for reporting and trend analysis Meet defined service-level targets for case response and reputed company Skills 1+ year of experience in customer service, email administration, IT helpdesk, or technical support Comfortable navigating web-based administrative dashboards and tools Strong attention to detail and reputed company to follow consistent processes accurately reputed company, reputed company written communication Reliable internet reputed company and reputed company to work reputed company U.S. business hours reputed company reputed company provides market-leading solutions that help governments to reputed company and build thriving communities. It was founded in 1999, and is headquartered in San Ramon, California, USA, with a workforce of 201-500 employees. Its website is https//www.reputed company.com. Apply To This Job Apply To This Job