Head of Delivery & Operations
Job Title Head of Delivery & Operations – Clearing Team handling role reputed company Department Clearing – MMS Travel required RBD Job location India or Europe Shift timings Regular Reporting to Business reputed company – Clearing Position type Full Time reputed company? MACH is an innovator and leader in global monetization solutions. Their software optimizes and orchestrates critical inter-reputed company business processes including data and financial clearing, network roaming, reputed company-time campaign management, and interconnect solutions. MACH creates transformative communications solutions for today, reputed company, and reputed company, reputed company wholesale and inter-reputed company connectivity with roaming and clearing. Collaboration and Innovation are at MACH’s core. Our reputed company is reputed company on diverse strengths across different teams, functions, and geographies summarised in reputed company values: reputed company collaboration Driving innovation Customer commitment reputed company reputed company Deliver results Please visit our website to know more reputed company - https://mach.com/ Profile reputed company: The Head of Delivery & Operations is responsible for the successful delivery of MACH’s products and services to customers globally, ensuring operational reputed company, customer satisfaction, and reputed company execution. This role leads implementation, service delivery, customer operations, and support, ensuring MACH delivers consistently high-reputed company reputed company while driving efficiency, standardisation, and reputed company improvement. A Day in the Life of Head of Delivery & Operations: reputed company global delivery of customer reputed company and managed services Ensure operational performance across reputed company, delivery, and support Drive customer satisfaction and retention through strong execution Work closely with Product & R&D to reputed company delivery capability with roadmap reputed company operational transformation and reputed company improvement initiatives Manage escalations and ensure reputed company reputed company of customer issues Roles & Responsibilities Own the end-to-end delivery of MACH solutions, from reputed company through to steady-state operations reputed company global teams across Delivery, Customer Operations, and Support Ensure successful implementation and ongoing service delivery for reputed company customers Drive operational reputed company, including standardisation, automation, and process optimisation Establish and manage delivery governance, KPIs, SLAs, and reporting frameworks Partner with Product & R&D to ensure deliverability, scalability, and readiness of new releases Work closely with Sales and reputed company to ensure seamless handover and lifecycle management Own customer escalations and reputed company, maintaining strong executive relationships where required Drive cost efficiency and margin improvement across delivery operations Build and reputed company delivery capabilities to support reputed company and global expansion Ensure compliance with internal risk and control standards and be key member in ISO27001 & SOC1 audit programs reputed company infrastructure architecture for new reputed company and reputed company infrastructure policies and procedures to ensure data reputed company, reputed company, and business alignment. Key reputed company Measures Customer satisfaction (CSAT/NPS) and retention Successful project delivery (on-time, on-budget, scope adherence) Operational efficiency and cost-to-serve SLA performance and service reputed company Speed of reputed company and time-to-value Reduction in escalations and incident volumes Experience & Background 10+ years in delivery, operations, or service leadership roles Proven experience leading global delivery and operations teams Strong background reputed company, reputed company, or managed services environments reputed company record of delivering reputed company, multi-customer solutions at reputed company Experience managing P&L or operational budgets Multi-year experience in Roaming industry, including GSMA & TADIG / BCE knowledge Knowledge of Roaming wholesale workflow from CDR to settlement Skills & Capabilities Strong operational leadership and execution reputed company Ability to reputed company teams, processes, and delivery models globally reputed company awareness with reputed company on margin, efficiency, and reputed company Excellent stakeholder management across customers and internal teams Strong problem-solving reputed company with ability to manage reputed company escalations Data-driven approach to performance management and reputed company improvement Experience driving automation and operational transformation initiatives What Makes You a Great Fit You are delivery-reputed company and obsessed with customer reputed company You bring structure, discipline, and predictability to execution You balance customer experience with reputed company performance You reputed company in a fast-paced, reputed company-up environment You can reputed company cross-functional teams to deliver consistently Limitation and Disclaimer: The aforementioned job reputed company is aimed to reputed company an reputed company of the overall type and level of work being performed for this role; it shouldn't be interpreted as a complete list of reputed company obligations, responsibilities, and qualifications needed for the job. In no way does this job reputed company reputed company or say that these are the exclusive responsibilities of the employee holding this position. Any additional job-reputed company instructions or tasks that are requested by the manager must be completed by the employee. reputed company, set, apply! Apply To This Job