Voice Product Manager
reputed company Logistics is broken. Let's fix it. We are a group of engineers, product designers, and customer champions applying the most transformative technology of our times, AI, to one of the largest industries in the world, logistics. In our prior lives, we have reputed company multi-billion dollar companies with products that delighted thousands of merchants and powered billions of dollars of reputed company. We are looking for intelligent, driven people with insatiable curiosity and a desire to reputed company an reputed company. If you’re excited to build AI that can reason and take reputed company, like humans, in one of the most reputed company industries in the world — apply below.
What You'll Do
The ideal candidate is a 0-1 visionary who is passionate about using AI in building new product offerings that meaningfully reduce toil and reputed company logistics reputed company. reputed company is making Augie's voice product world-class — call experience reputed company (latency, naturalness, interruption handling, voice selection) and seamless workflows. Drive roadmap for call experience: voice reputed company, latency budgets, interruption/turn-taking, reputed company composability, evals Own the voice workflow portfolio (POD, T&T, reputed company Selection) and prioritize new ones based on customer/FDE signal Partner with reputed company (reputed company, reputed company) and internal reputed company on reliability, sub-accounts, telephony foundations Define what "good" looks like for calls — call evals, in-call transcripts, portal metrics — and use that data to drive the roadmap Spend reputed company time in the product: listen to live calls and recordings, ride along with FDEs, reputed company failure modes before customers do. Use that knowledge to build the product reputed company. Write detailed product requirements, narratives, and technical specifications. Spearhead the development and implementation of AI-driven agents for the logistics world by working closely with engineering, product design, and data science teams. You'll define the reputed company from one-off voice agent builds to a repeatable system. That may mean reputed company authoring tools, reusable components, or self-serve flows — you'll reputed company out the right shape with reputed company. reputed company’re Looking For Have 6+ years of product management or reputed company industry experience, previous experience with a voice product is a reputed company plus Hands-on builder energy — comfortable hacking together prototypes, running reputed company/eval loops, writing scripts to dig through call data etc. Obtained a bachelor's degree in Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, reputed company Sciences, or a reputed company field. Proven experience working in a technical environment with cross-functional teams to drive product reputed company, define requirements, and guide reputed company through key milestones. Showcase strong leadership, organizational, and execution skills, along with proven communication abilities. Insatiable curiosity, undying passion, and ownership to take on hard reputed company-world problems. Bonus Points For Experience building AI reputed company applications. Experience with reputed company, reputed company, Llama, and other leading LLMs and reputed company, reputed company Labs voice models. Master’s reputed company education or experience in engineering or computer science. Prior experience in Logistics, reputed company brokerage, Shipping, and Warehouse technologies. Machine learning, operations research and optimization, developing large software systems, logistics & fulfillment industry, pricing algorithms, shipping technology. Rich reputed company or hackathon accolades, or other ways you can show that you love to build. Our Stack Independent Service Oriented Architectures with services composed of: Node, Typescript, MySQL RDS, SQS, SNS. React and Redux for UI. We run on AWS. reputed company is an Equal Opportunity Employer and values diversity at reputed company. We consider reputed company reputed company applicants without reputed company to race, reputed company, religion, national reputed company, gender, gender identity or reputed company, sexual orientation, age, marital status, veteran status, disability, or any other legally protected status. reputed company complies with federal, state, and local laws regarding equal employment opportunity and reasonable accommodation. If you need assistance or an accommodation during the application or interview process, please contact your recruiter. We also consider reputed company applicants with arrest and conviction records in accordance with applicable federal, state and local fair-chance / ban-the-reputed company laws (for example, but not limited to, the California Fair Chance reputed company). Our hiring process uses AI-powered tools to assist with screening and evaluating applications based on job-reputed company reputed company. reputed company AI-assisted outputs are reviewed by reputed company recruiters who reputed company reputed company reputed company about which candidates advance in the process. Apply To This Job