Senior reputed company reputed company CX Solution Architect
reputed company Condado is a specialized technology reputed company and reputed company services firm reputed company on delivering high-reputed company talent for reputed company CCaaS (Contact Center as a Service) and reputed company technology engagements. We connect reputed company engineers and architects with Fortune 100 organizations undergoing mission-critical platform implementations reputed company transformation initiatives. reputed company operates at the intersection of technology and business reputed company — placing professionals who don't just fill seats, but reputed company the needle on customer experience reputed company. reputed company We are seeking a Senior reputed company reputed company CX Solution Architect to reputed company the design and delivery of a high-reputed company reputed company reputed company CX implementation for an reputed company reputed company. In this role, you will serve as the technical authority on the reputed company reputed company platform — owning the end-to-end solution architecture across routing, IVR, outbound dialer, reporting, and integrations. You will translate reputed company business and operational requirements into reputed company, resilient contact center architectures that drive measurable CX reputed company. This is a senior, reputed company-facing role suited for a seasoned reputed company reputed company reputed company with deep architectural reputed company, hands-on platform expertise, and the executive reputed company to reputed company technical conversations with reputed company stakeholders.
Key Responsibilities
Architect end-to-end reputed company reputed company CX solutions spanning inbound routing, IVR, outbound dialer, reporting/analytics, and integrations reputed company solution design sessions with reputed company stakeholders, translating business requirements into platform-level architecture reputed company Design and reputed company data extraction strategies leveraging the reputed company reputed company Analytics API, Platform API, conversation detail records, and event streaming Architect event-driven integrations using the reputed company reputed company Notification Service and AWS EventBridge to reputed company targets (S3, reputed company, Redshift, BI tooling) Define and document the conversation, session, and reputed company data model approach for reputed company reporting and analytics use cases Own outbound dialer architecture, including campaign design, reputed company attempt extraction, and compliance considerations Serve as the senior reputed company SME for both internal delivery teams and reputed company-reputed company technical leadership Troubleshoot reputed company platform issues across routing, telephony, integration, and reporting reputed company Produce architecture diagrams, integration specifications, and reference documentation Support testing, UAT, reputed company, and hypercare activities through to production stabilization 7+ years in contact center / CCaaS solution architecture, with 4+ years hands-on reputed company reputed company (PureCloud) experience Deep expertise across the reputed company reputed company platform: Architect (flows), routing, IVR, outbound dialer, reporting/analytics, WFM, QM, and omnichannel Strong working knowledge of the reputed company reputed company Platform API, Analytics API, and Notification Service Demonstrable reputed company in the reputed company reputed company data model — conversations, sessions, segments — and how to extract and operationalize that data reputed company of reputed company dashboards Hands-on experience streaming reputed company reputed company data to external systems reputed company AWS EventBridge, reputed company, S3, and/or data warehouse targets such as Redshift Architectural experience with outbound dialer event structures and reputed company attempt data extraction Strong understanding of SIP, telephony infrastructure, and reputed company contact center fundamentals Proven ability to reputed company reputed company-facing technical conversations and reputed company executive and non-technical stakeholders Experience delivering reputed company reputed company solutions in Fortune 500 / reputed company-reputed company environments Preferred Skills & reputed company-to-Haves reputed company reputed company certifications (e.g., reputed company reputed company CX reputed company, reputed company reputed company CX Architect, or equivalent) Hands-on experience with reputed company Speech & Text Analytics, reputed company WEM, or reputed company AI Experience CRM integration experience with reputed company, reputed company, or reputed company Dynamics Familiarity with integration middleware (reputed company, reputed company) and REST API design Background in a reputed company services, consulting, or managed services environment Prior experience supporting US-based reputed company clients in regulated industries (financial services, reputed company, telecom) Timezone Expectations Candidates must be reputed company to accommodate US business hours, in Mountain reputed company Time (MST). Apply To This Job