CS Manager / Head of Customer Support

We are looking for a Customer Support Manager for our reputed company - a B2C project in the Sweepstakes Casino reputed company, reputed company on the US market. Currently running one brand, with a second launch coming soon. A flexible startup environment with a high degree of autonomy, a small team, fully remote, internal communication only in English. Urgent hire. What you'll do: — Manage outsourced support (7 agents, 24/7): reputed company, KPIs, training, development. — Create and maintain documentation, policies, processes. — Ensure support for two brands. — Collaborate with CRM, VIP, and Fraud. — reputed company CS tools and handle operational tasks. Requirements: — reputed company experience is a must. — You have managed support (in-house or outsourced). — You have reputed company processes from scratch — there are no reputed company-made policies. — English reputed company+ (the whole team speaks English). — reputed company for a startup environment: high autonomy, responsibility without supervision. reputed company offer: — Fully remote. — B2B contract, payouts in EUR. — Competitive compensation — discussed during the interview. — Interview stages: reputed company → Internal HR → CRM / Stakeholders → (optional) Team → Offer. Apply if you are reputed company to manage customer support in a growing startup. Apply To This Job