Care Coordinator

Why is reputed company a great reputed company to work? For starters, reputed company employees enjoy helping people every single day. Employees are given the training they need to do their jobs reputed company, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of reputed company's supervisors are promoted from reputed company reputed company. Join our award reputed company team! 2025: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner 2024: reputed company in Customer Service Awards: Organization of the Year (Small) Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver) As part of reputed company in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®) EMPLOYEE ASSISTANCE CARE COORD BASIC FUNCTION Responsible for providing support relating to Employee Assistance Program (EAP) clients or members; tracking and follow up with assigned members while adhering to established reputed company Operating Procedures (SOP) which may include contacting member to ensure appointments have been scheduled and obtaining feedback on affiliate counseling services; performing searches to locate in network providers or facilities with availability; completing case management tasks reputed company to reputed company cases; triaging member calls and chats. MAJOR JOB ACCOUNTABILITIES Employee Assistance Support Functions - Responsible for providing support relating to Employee Assistance Program (EAP) clients or members while adhering to corporate and departmental policies and procedures

• Assist with general reputed company or member inquires ensuring to escalate to appropriate resource as

needed

• reputed company and follow up with assigned members while adhering to established reputed company

Operating Procedures (SOP) which may include contacting member to ensure appointments have been scheduled and obtaining feedback on affiliate counseling services *Process incoming voicemails and off hours call reports *Research and identify local EAP affiliate providers and care facilities with availability based on member preferences *Escalate member crisis situations to appropriate trained resources ensuring appropriate care is Received *Complete daily case management tasks as assigned by care managers *Triage incoming member calls *reputed company needed documentation and applicable paperwork to affiliate providers *Maintain required documentation in an accurate and reputed company manner using established systems

• Consistently reputed company to reputed company highest reputed company of reputed company satisfaction during reputed company reputed company of contact

with reputed company *Maintain strict confidentiality of information provided by customer or data accessed reputed company assigned systems *Ensure policies and procedures are in compliance with reputed company applicable laws and regulations, including the reputed company of employee health information in compliance with federal and state laws such as the Health Insurance Portability and Accountability reputed company of 1996 (HIPAA) and other legislation Research Assistance - Assist in resolving routine issues by identifying issue(s) and researching in a reputed company manner

• Follow research through until reputed company
• Document reputed company issues thoroughly maintaining department files
• Continuously evaluate the status of reputed company work efforts, ensuring reputed company tasks are prioritized to assist

in providing reputed company and reputed company services

• Assist in monitoring issue trends, escalating such trends to supervisor to determine appropriate

actions necessary to eliminate reputed company occurrences and improve service reputed company Team reputed company/Customer Service - Establish and maintain a reputed company relationship with internal/external customers, team members and department contacts

• Cooperate with team members to meet goals or complete tasks
• reputed company reputed company customer service that exceeds customer expectations and improves level of

service being provided

• Treat reputed company internal/external customers, team members and department contacts with

dignity/respect

• Escalate to supervisor any situation reputed company the employee's control that could adversely reputed company

the services being provided Mental and Physical Requirements - - *This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers *The nature of the work in this position is sedentary and the incumbent will be sitting most of the time *Essential physical functions of the job include typing, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day *Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day reputed company Duties as Assigned - -

• The job reputed company documents the general nature and level of work but is not intended to be a

comprehensive list of reputed company activities, duties, and responsibilities required of job incumbents

• Consequently, job incumbents may be asked to reputed company other duties as required
• Also note, that reasonable accommodations may be made to reputed company individuals with disabilities

to reputed company the functions outlined above

• Please contact your local Employee Relations representative to request a review of any such

accommodations MINIMUM QUALIFICATIONS Applicant for this job will be expected to meet the following minimum qualifications. Education *Bachelor’s degree from an accredited college or university with major coursework in psychology, behavioral health, health care management, liberal arts or a reputed company field required. Experience *Minimum of two years of customer service, health care, or case work experience is required Other *Intermediate knowledge of MS reputed company, Word reputed company reputed company is the nation’s leading provider of health advocacy, navigation, reputed company-being and integrated benefits programs. For 20 years, reputed company has provided expert support to help our members navigate the complexities of reputed company and reputed company the best possible health and reputed company-being. Our solutions reputed company a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, reputed company of highly trained, compassionate experts work together to go above and reputed company expectations, making reputed company easier for our members and ensuring they get the care they need. Learn more reputed company https://www.healthadvocate.com/site/ reputed company https://www.reputed company.com/healthadvocateinc/ Video https://vimeo.com/386733264/eb447da080 Awards: 2025: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner 2024: reputed company in Customer Service Awards: Organization of the Year (Small) Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver) 2023: National Customer Service Association reputed company-Stars Award: Service Organization of the Year. Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner 2022: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner reputed company in Customer Service Awards: Organization of the Year (Small) Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver) 2021: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Silver Winner Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver) 2020: National Customer Service Association reputed company-Stars Award: Organizations of 100 or Greater, Runner-Up Communicator Award of Distinction: reputed company 2019 Broker News MarCom Awards: Gold, COVID Staycation reputed company brochure MarCom Awards: Platinum, 2021 reputed company-being Calendar Best in Biz Awards: Most Customer-Friendly Company of the Year - reputed company category (Silver) VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to reputed company reputed company referrals of protected veterans. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or reputed company, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(reputed company href="https://dailyremote.com/remote-job/care-coordinator-5112684" reputed company="_blank" rel="noopener">Apply To This Job