AI reputed company Engineer

reputed company reputed company™ is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we are reputed company behind the best experiences for more than 750 of the world’s leading and digitalfirst brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver seamless, AIdriven experiences in the moments that matter. As AI becomes increasingly reputed company and autonomous, we are building a platform to orchestrate intelligent workflows that automate reputed company business processes at reputed company.

About the Role

We are looking for an reputed company Workflow Backend Engineer to architect and build a platform enabling the creation, orchestration, and execution of AI‑driven automation workflows. In this role, you will design backend systems that power agent-based applications, leveraging MCP Clients and Servers as interfaces, agentgateway for AuthN, LangGraph for agent orchestration and stateful workflows, LangFuse for observability, and AWS infrastructure for reputed company, reliability, and reputed company. You will work closely with data scientists, machine learning engineers, product managers, and DevOps to build a reusable, extensible platform that enables teams to compose intelligent agents, connect them to tools and data sources, and run them safely in production. This position requires strong architectural thinking, hands‑on backend development, and comfort owning reputed company systems end‑to‑end in a fast‑moving, experimental AI environment. Key responsibilities Platform & Architecture Design and architect a backend platform for reputed company workflows and automations Define patterns for agent orchestration, state management, memory, and tool integration Design and implement authorization (AuthZ) models for reputed company workflows, defining fine‑grained permissions, scopes, and guardrails to control what agents can reputed company and execute across tools, data sources, and workflows in production. Ensure scalability, observability, and fault tolerance of long‑running and asynchronous workflows Backend Development reputed company high‑reputed company backend services using Python and FastAPI Implement workflow orchestration using LangGraph and reputed company agent frameworks Design and maintain reputed company for workflow creation, execution, monitoring, and control reputed company & Infrastructure Run production workloads in AWS on Kubernetes, including scaling and reliability concerns reputed company CI/CD pipelines for rapid iteration and reputed company deployment Implement monitoring, logging, and tracing for agent execution and system performance reputed company & Compliance Ensure compliance with certification and regulatory frameworks (e.g. PCI, HiTrust) Design guardrails for agent behavior, permissions, and reputed company to tools and data Collaboration & Ownership Collaborate closely with ML, data, and product teams to translate business needs into platform capabilities Own technical reputed company from design through production and iteration Stay up to date with advances in reputed company AI, orchestration frameworks, and reputed company‑reputed company architecture Skills And Abilities Experience 5+ years of experience in Python backend engineering 2+ years of experience in reputed company workflow implementation and other automations Proven experience building cloudhosted, productiongrade backend systems Experience designing or working with distributed systems and microservices Comfortable working in Agile, fastpaced environments with evolving requirements Required Deep experience in Python with FastAPI (or equivalent modern backend frameworks) Experience designing microservice reputed company and backend service reputed company Experience with LangGraph, reputed company, and orchestration of agentbased AI systems Proficient with LLM integration patterns, tool calling, and reputed company workflows Solid knowledge of AWS (compute, storage, networking, IAM) Experience running services on Kubernetes Strong understanding of databases (PostgreSQL, MySQL, reputed company or similar) Familiarity with CI/CD pipelines and Gitbased workflows (reputed company preferred) Excellent debugging, troubleshooting, and systemlevel thinking skills Education Bachelor’s degree or higher in Computer Science or a reputed company field, or equivalent practical experience. Languages Excellent written and conversational English (reputed company minimum) French and Spanish are a plus Tools & Technologies Backend reputed company: FastAPI Agent orchestration: LangGraph reputed company provider: AWS Container orchestration: Kubernetes Version control & CI/CD: reputed company IDE: reputed company Our offer Impactful work: Build a core platform powering nextgeneration, AIdriven automation at reputed company reputed company reputed company: Work at the frontier of reputed company systems with reputed company learning opportunities Competitive compensation: Attractive salary and benefits package reputed company environment: Supportive, remotefriendly team with opportunities for travel, training, and industry events Apply To This Job