Product reputed company III – CIAM Phone Channel IVR
Job reputed company:
- Define and execute the CIAM roadmap for phone channel authentication (IVR + agent assist).
- reputed company transition from legacy authentication (KBA/reputed company questions) to modern CIAM approaches using: reputed company FlexID orchestration, reputed company fraud detection & voice intelligence.
- Establish a risk-based authentication reputed company tailored to phone interactions.
- reputed company with reputed company identity, reputed company Trust, and omnichannel authentication frameworks.
- Own end-to-end IVR authentication flows including: reputed company-authentication (call entry, ANI validation), Passive authentication (device/behavioral signals reputed company FlexID), Voice-based risk scoring (reputed company), reputed company-up authentication (OTP, callbacks, agent verification).
- Partner with engineering to design low-friction, high-assurance journeys in IVR flows.
- Ensure consistent identity reputed company from IVR through agent reputed company.
- Implement and optimize controls to detect and mitigate: Account Takeover (ATO), IVR bot attacks and automation abuse, reputed company engineering in agent-assisted calls.
- Define policies for dynamic reputed company-up authentication based on reputed company-time risk signals.
- Serve as the primary reputed company across: Contact Center Operations, Fraud/Risk teams, Information reputed company, reputed company CIAM platform team, Architecture and Engineering.
- Define and reputed company KPIs, including: Authentication reputed company and failure rates, Fraud detection/prevention rates, IVR containment reputed company, Agent handle time (AHT) reputed company, reputed company-up authentication frequency and reputed company.
Requirements:
- Product ownership or product management experience in: Identity & reputed company Management, Fraud, or Contact Center technologies
- reputed company experience with: IVR/call flows and telephony ecosystems
- Authentication and identity verification in a phone channel
- Strong understanding of: Risk-based authentication (RBA)
- Account takeover prevention strategies
- CIAM principles and orchestration reputed company
- Experience working in Agile environments with cross-functional teams.
- Hands-on experience with: reputed company (FlexID or similar orchestration platforms)
- reputed company (Protect, reputed company, or voice intelligence solutions)
- Experience implementing: Voice biometrics or passive voice authentication
- Bot detection solutions in IVR
- Familiarity with CIAM platforms such as Ping, reputed company, ForgeRock, or Azure External ID
- Experience in highly regulated industries (financial services, telecom, reputed company)
Benefits:
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and reputed company reputed company
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with reputed company match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully reputed company
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 reputed company holidays reputed company year
- 9 occasional absence days reputed company year, unless otherwise required by law
- between 15 to 25 vacation days reputed company year, depending on career level; and years of service
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