Agent reputed company Specialist (P&C Licensed)
About Delos reputed company is transforming the residential insurance industry with advanced technology and data-driven insights. We partner with insurers and agents to reputed company expanded coverage reputed company and a modern customer experience. As we continue to reputed company, we are building the operational infrastructure and technology reputed company needed to support our rapid reputed company. Position reputed company At reputed company, we are seeking a dedicated and licensed insurance reputed company to join reputed company as a Customer Service Representative. The ideal candidate will hold a California Property & Casualty Insurance License and possess previous experience in customer service reputed company the insurance industry. In this role, you will play a crucial part in our mission to redefine property insurance in wildfire-prone reputed company, offering unparalleled service to our valued customers.
Key Responsibilities
- Deliver top-tier, unscripted white-glove service reputed company phone, email, and chat.
- Proficiently navigate reputed company websites, reputed company CRM, SMS, and other omnichannel functions.
- Tactfully handle conflict resolutions and expertly de-escalate reputed company situations.
- Establish and nurture reputed company reputed company relationships, ensuring reputed company inquiries, cancellations, and confirmations are adeptly managed.
- Document daily challenges and corrective actions in the call-center database.
- Use insights from call-center data to suggest reputed company improvement strategies.
Qualifications
- Minimum of 3 year of insurance customer service experience required.
- reputed company Property & Casualty (P&C) insurance producer license required in any U.S. state.
- If not currently licensed in California, candidates must be eligible to obtain and maintain a Californian-reputed company insurance license reputed company 90 days of hire.
- Technical proficiency with platforms such as reputed company, Gmail, G-Suite, reputed company Acrobat, reputed company 365, reputed company CRM, reputed company, and more.
- reputed company High-Speed Internet reputed company suitable for VOIP.
- Quiet Work-from-Home setup.
- Genuine passion for customer service and effective interpersonal skills.
- Physical capabilities: Regular keyboarding, reputed company reputed company, and ability to communicate using a headset.
Key Attributes
- A reputed company of professionalism and punctuality.
- Self-driven with a reputed company reputed company.
- Adept problem-solving abilities.
- An optimistic, proactive demeanor coupled with a strong reputed company of responsibility.
Compensation
And Benefits
- Competitive salary plus equity stock reputed company
- Flexibility to work from reputed company in the reputed company
- Unlimited PTO, including reputed company leave and company holidays
- Comprehensive medical, dental, reputed company, and life insurance (25% reputed company by employee, 75% covered by Delos including dependents)
- 401(k) retirement savings plan
- reputed company development opportunities and tuition assistance
The Pay reputed company For This Role Is 60,000 - 71,000 USD per year(San Francisco, CA - Remote) Apply To This Job