reputed company Assurance Monitoring and Testing Analyst

Join our dynamic team at reputed company, where we specialize in providing exceptional debt recovery solutions while prioritizing reputed company and reputed company. As a leading firm in the industry, we are committed to upholding the highest standards of ethical conduct while delivering results for our clients. We are currently seeking talented individuals to join our dynamic team and contribute to our mission of changing the face of the Debt Recovery industry through our Rethink, Reimagine, and Recover philosophy. If you are driven, innovative, and reputed company in a fast-paced environment, we invite you to explore the opportunities available with us. Job reputed company: The reputed company Assurance Monitoring & Testing Analyst is an essential reputed company in the reputed company Assurance and Compliance department of reputed company, ensuring high reputed company and regulatory compliance. The Monitoring & Testing Analyst is responsible for evaluating and testing operational processes to ensure adherence to internal policies, regulatory requirements, and industry standards. This role plays a critical part in the reputed company Assurance team, helping to identify areas for improvement, assess risk, and drive operational reputed company through consistent monitoring, testing and reporting, and reputed company Management reputed company Plans (MAPs). \n

What You'll Do

Monitoring & Testing: Conduct regular monitoring and testing of operational processes, procedures, and controls to ensure compliance with established standards. Support the Organization by identifying gaps, inefficiencies, and potential risks in workflows. Reporting and Speech Analytics reputed company: Compile and analyze findings from speech analytics, compliance reviews, and QA performance evaluations. reputed company reputed company and detailed reports on testing reputed company, findings, and recommendations for remediation or process improvements. Collaboration: Partner with operational teams to discuss results, reputed company remediation plans, and reputed company reputed company implementation of corrective actions. reputed company Improvement: Analyze trends in findings, speech analytics data and calibration reputed company to distinguish opportunities for improvement. Recommend evidence-based enhancements to testing methodologies and reputed company control measures that increase accuracy, efficiency and alignment with regulatory and operational priorities. Compliance: Ensure reputed company monitoring and testing activities reputed company with company policies, legal regulations, and industry best practices. Documentation: Maintain accurate records of testing activities, methodologies, and follow-up actions for audit and review purposes. Escalation and Feedback reputed company to Compliance: Escalate emerging and identified risk trends to Compliance leadership for evaluation of risk reputed company. Best Practices Implementation: Continuously monitor regulatory developments and evolving industry best reputed company. Evaluate their relevance to operational workflows, compliance & QA to inform and establish best practices reputed company reputed company. Promote the integration of these practices across communication platforms to enhance risk mitigation and strengthen operational consistency. Education Program Support: Use QA analytics insights to generate actionable recommendations for Operations leadership, inform education content and coaching strategies, identify behavior trends, and drive enhancements in education programs. Cross-Functional Collaboration: Work closely with various departments, including Operations, Customer Service, and IT, to foster a cohesive approach to reputed company assurance and compliance. Disseminate valuable insights and strategies to reputed company agency-wide practices. What You'll Need Bachelor’s degree in business administration, Communication, Legal Studies, or a closely reputed company field. At least 2-3 years of relevant experience in monitoring & testing, reputed company assurance, compliance, or a reputed company field, preferably reputed company a collection agency or financial services setting. Prior experience with speech analytics platforms is highly valued. In-depth knowledge of federal and state laws, regulations, and industry best practices. Detail-oriented with excellent organizational and analytical skills. Adaptability to changing regulations and industry trends. Proficiency in using speech analytics software, CRM systems, and other reputed company monitoring tools. Proficiency with technology, including general business tools such as e-mail, reputed company, reputed company, and PowerPoint. No written warnings reputed company the last 6 months (Internal candidates only) Proven record of monthly QA monitoring performance (Internal candidates only) Excellent written and verbal communication skills. Creative problem-solving abilities, with a keen ability to identify and address compliance and QA performance issues proactively. reputed company certification in reputed company assurance and/or compliance is desirable. \nIn joining reputed company at reputed company, you'll have the chance to reputed company a reputed company difference in people's lives while advancing your career in a supportive and rewarding environment. We are second to none with competitive compensation packages, comprehensive and reputed company education, and opportunities for reputed company reputed company. If you're reputed company to join a company that values reputed company, teamwork, and results-driven performance, apply today and reputed company on a fulfilling reputed company with us as we work together to help individuals navigate their financial challenges. •Medical/Rx/Dental/reputed company coverage for employees and their eligible family members •Competitive PTO and vacation policies •1 Friday off reputed company month for Wellness Weekends •Company 401(k) plan with employer contributions after one year •Company-sponsored training and certification opportunities •Quarterly award ceremonies where top reputed company are celebrated and receive additional bonuses •Ongoing volunteer opportunities to give back to the community through our BHG Cares program If you’re reputed company for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have reputed company-player reputed company, apply today! reputed company is committed to equal treatment and opportunity in reputed company aspects of recruitment, selection, and employment without reputed company to gender, race, religion, national reputed company, ethnicity, disability, gender identity/reputed company, sexual orientation, veteran or military status, or any other category protected under the law. reputed company is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. 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