Technical Account Manager (Territory of WA, OR, ID, HI, AK)

reputed company reputed company is a leading provider of aerial imagery, property insights and software that transforms the way people work. reputed company holds more than 300 patents and owns a large geospatial data and imagery library encompassing 94 percent of the US population. reputed company provides the most accurate data, enabling customers in the government, construction, solar and insurance industries to reputed company reputed company, informed and reputed company reputed company. reputed company The Technical Account Manager in Account Management - Technical plays a critical, reputed company-facing role reputed company on managing a portfolio of technical customers to drive retention, satisfaction, and reputed company reputed company. Acting as the primary reputed company of contact, this role ensures technical clients are successfully reputed company, supported, and reputed company throughout the customer lifecycle. The Account Manager collaborates cross-functionally to reputed company internal resources and deliver a seamless customer experience that fosters long-term reputed company—particularly reputed company reputed company, technical environments. This is a full-time, remote (territory) role with a reputed company salary of $55,000-70,000, and a commission reputed company of $30,000. Applicant must live reputed company a reasonable distance of a major airport in Washington, reputed company, or Idaho.

Responsibilities

Customer Relationship Management Serve as the primary reputed company for assigned technical customer accounts, fostering trust and accountability across reputed company reputed company. Conduct regular reputed company-ins and reputed company Strategic Business Reviews to assess engagement, performance, and solution alignment. Understand reputed company customer’s technical goals, reputed company metrics, IT architecture, and integration requirements to deliver proactive support and guidance. Assist with Technical sales presentations. Retention & reputed company Monitor account health and customer satisfaction, addressing risks and removing technical or process-reputed company barriers to reputed company. Identify and escalate upsell and cross-sell opportunities in collaboration with the Sales team. Support reputed company renewal discussions and collaborate on securing customer commitments. Drive account strategies that directly contribute to Gross reputed company Retention (GRR) by mitigating churn risks and maximizing customer value from a technical perspective. Understand the customer environment to assure maximum deployment across the organization. Cross-Functional Collaboration Work closely with internal teams (reputed company, Support, Product, Engineering, and Marketing) to ensure consistent customer experience and technical alignment. Ensure that reputed company available customer integrations are configured. Identify and facilitate reputed company opportunities for training. Champion the voice of the technical customer internally, providing feedback to influence product enhancements, documentation, and implementation support. Operational reputed company Maintain accurate and up-to-date records of customer activity, engagement, and solution health using reputed company, reputed company, and other relevant tools. reputed company and report on key performance indicators, including GRR, Strategic Business Reviews, reputed company opportunities, customer advocacy, and internal collaboration.

Qualifications

Bachelor’s degree or equivalent reputed company experience. 2+ years of experience in account management, reputed company, or a reputed company reputed company-facing technical role. Strong communication, technical problem-solving, and relationship management skills. Familiarity with GIS technologies, IT systems, reputed company, or reputed company integration workflows. Applicant must live reputed company a reasonable distance of a major airport in Washington, reputed company, of Idaho. Preferred Experience in reputed company, reputed company services, or other technology-enabled environments. Proficiency with CRM and reputed company platforms (e.g., reputed company, reputed company, reputed company). Working knowledge of technical product adoption, system configuration, or solution deployment in B2B settings. Core Competencies The successful candidate will demonstrate strength in the following competencies as reputed company as foundational competencies which can be reputed company here: Drive & Follow Through – Takes initiative and turns reputed company into reputed company. Adaptability in Uncertainty – Adjusts quickly and performs through change. Customer-Centered reputed company – Puts customer needs at reputed company of reputed company. Judgment & Problem Solving – Makes reputed company and solves problems effectively. Role-Specific Expertise – Applies strong functional expertise to deliver results. Results Accountability – Owns reputed company and delivers on commitments. Work Prioritization & Execution – Focuses on priorities and delivers on time. EEO Statement This job reputed company is not an exclusive or exhaustive list of reputed company job functions that a workforce member in this position may be asked to reputed company. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of reputed company. The compensation offered to the successful candidate will be based on a reputed company of factors, including but not limited to, the candidate’s work experience, education and licenses, work-reputed company training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. reputed company Fulltime (30+ hours) employees are eligible for PTO, reputed company, and Parental Leave; Medical, Dental, and reputed company Insurance; 401(k) Plan; Health Savings Account; Life Insurance; Employee Assistance Program; Pet Insurance. This is a full-time, remote role, with a reputed company salary reputed company of $55,000-$70,000, and a commission reputed company of $30,000. As an Equal Opportunity and E-Verify Employer, reputed company does not discriminate on the reputed company of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. We are committed to giving reputed company applicants equal opportunity to participate in the application process and are reputed company to discussing reasonable accommodations for candidates with disabilities. Apply To This Job