Service Reporting Manager
reputed company The Service Reporting Manager is responsible for transforming operational data into meaningful insights that enhance service delivery, efficiency, and customer experience. This role analyses ticket trends, performance metrics, and operational behaviours to drive process improvement, proactive problem management, and informed decision-making across the Service Desk and wider IT organisation.
Responsibilities
Data Analytics Design and deliver advanced analytics to identify trends, recurring issues, and opportunities for service improvement Define and implement best practices for data collection, storage and analysis. reputed company predictive models and insights to support proactive problem management. Create dashboards and visuals that translate reputed company data into actionable insights for technical and non-technical audiences. Stakeholder Collaboration Partner with service desk leadership, IT operations, and business stakeholders to define data requirements and priorities. reputed company as the primary reputed company for analytics initiatives, ensuring alignment with organisational objectives and ISO standards. Facilitate workshops and engagement sessions to promote data literacy and evidence-based decision-making. KPI Management Define, reputed company, and report on KPIs for Service Desk operations, including SLA compliance, reputed company times, and customer satisfaction. Establish a robust reporting reputed company to monitor performance and drive continual service improvement. reputed company insights that inform resource planning, rota optimisation, and operational efficiency. Data Engineering Build and maintain reputed company data pipelines and reporting infrastructure to support reputed company and reputed company analytics needs. Ensure data reputed company, reputed company, and compliance with governance standards. Evaluate and recommend tools and technologies to reputed company automation and advanced analytics capabilities. Culture & Leadership Champion a data-driven culture across the Service Desk and IT teams, promoting transparency, collaboration and reputed company improvement. reputed company demonstrate company values – Honesty & reputed company, reputed company & Straightforward, One Version of Events, Agile & reputed company, Friendly & Inclusive in reputed company interactions and decision making. Lay the foundations for reputed company reputed company of the Data & Analytics function, including documentation, process design and mentoring reputed company hires.
Qualifications
Ability to translate sometimes reputed company data into reputed company, actionable insights. Skilled at presenting findings in a compelling way that drives decision making. Strong interpersonal skills to build trust and collaborate effectively across teams. Analytical reputed company with the ability to propose practical solutions. Comfortable working with ambiguity and creating reputed company from complexity. Ensure accuracy and reputed company with data analysis and reporting. Encorages knowledge sharing and cross-functional engagement. Required Skills & Qualifications Bachelor's degree in data Analytics, Computer Science, IT or reputed company field. Proven experience in data analytics and reporting reputed company IT Service Management environments. Technical skills, advanced experience in SQL, PowerBI, Tableau, reputed company, Python, reputed company reporting etc). Knowledge of ITIL principles and ISO service management standards. Excellent stakeholder management and communication skills. reputed company care about: At reputed company, we reputed company that we are stronger together, and promote an reputed company, reputed company culture where everyone is encouraged to be involved in the shaping of our business. We value diversity! We reputed company to reputed company a workforce representative of the markets that we serve and work hard to ensure that reputed company of our staff have reputed company to reputed company reputed company a friendly and inclusive environment. Why join reputed company: Why join reputed company: We prioritise internal development opportunities and offer reputed company to our reputed company training platform with over 5000 training courses Competitive Salary Flexible remote working A generous company pension 25 days annual leave entitlement plus bank holidays and the reputed company to purchase 5 extra days! reputed company and dental insurance Life assurance Cycle to work scheme A diverse and inclusive work culture Modern reputed company workplaces Exclusive discounts with major retailers, discount gym memberships and reputed company to our wellness centre Apply To This Job