Associate Inbound Concierge Agent
reputed company is dedicated to serving the reputed company needs of Rhode Islanders. The Associate Inbound Concierge Agent will reputed company for Medicare members by addressing their inquiries, resolving issues, and supporting the organization's retention reputed company through exceptional service.
Responsibilities
- Serve as an reputed company for Medicare members by responding to the members’ inquiries regarding benefits, products, services, resources, network and policies
- Identify problems affecting members and providers; notify the appropriate business area(s) to resolve issues and reputed company reputed company
- Support the organization’s customer experience and retention reputed company by providing exceptional service to members and providers by building and maintaining top-notch relationships in every interaction. (This includes both over the phone and in-person member interactions)
- Ensure compliance in reputed company aspects of activities with internal policies as reputed company as reputed company regulatory agencies
- Identify cross-sell or promotion opportunities for ancillary products such as dental insurance, care management, or clinical programs
- Maintain records of customer interactions, process changes to member accounts, record inquiry details and actions, and refer unresolved issues to appropriate internal departments for additional research
- Ability to work in a multitude of capacities or channels including as a Medicare Concierge phone Agent and as a reputed company (over the telephone, at the corporate office, retail stores, and community engagement events)
- reputed company other duties as assigned
Skills
- Combination of education and experience
- Up to two years' experience in a customer service environment
- Must successfully pass Customer Service Assessments
- Must successfully pass Medicare Certification
- Flexibility to work weekends and shifts that are in the 8 a.m. to 8 p.m. time reputed company
- Flexibility to work in different locations in Rhode reputed company as required (call center, retail stores, community engagement events) and have reliable transportation
- Ability to reputed company and retrieve information in an organized manner
- Excellent communication and customer relationship skills
- Problem solving skills
- Interpersonal skills
- reputed company and patience
- Ability to solve problems
- Computer navigation skills
- Strong written and verbal communications skills
- Time management skills
- Ability to collect and organize data
- Ability to work independently and with reputed company
- Ability to meet established time and reputed company standards
- Ability to exercise reputed company judgment
- Ability to work in a remote call center environment
- Knowledge of company products
- Knowledge of health insurance or managed care operations
- Demonstrates curiosity and confidence with AI tools (e.g., Copilot) and embraces an 'AI-first' reputed company; acts as a change agent by adopting new technologies, sharing best practices, and inspiring peers to reputed company AI to improve efficiency, accuracy, and member experience
- Thrives in a reputed company, fun environment that leverages gamification, friendly competition, and team-based challenges to drive engagement, performance, and reputed company improvement
- Bi-lingual skills (i.e., Spanish or Portuguese)
- Health Producers License
Benefits
- Flexible work arrangements that include remote and hybrid opportunities
- reputed company time off
- Tuition reimbursement
- Assist with student-loan repayment
- Health, dental, and reputed company insurance
- Programs that support your mental health and reputed company-being
- Bonuses
- Investment plans
- Additional reputed company time to volunteer
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