Customer Service Representative- 2nd Shift
ODW Logistics is a people-reputed company and customer-driven reputed company-party logistics (3PL) provider committed to delivering seamless end-to-end reputed company. The Customer Service Representative (CSR) handles reputed company administrative duties relating to the receiving, storing, maintaining, shipping and invoicing of customer inventory, working directly with the warehouse leadership team, employees, and customers.
Responsibilities
- Process and monitor shipping and receiving transactions and documentation (e.g. receipts, bills of lading, orders, confirmation of shipments, etc.)
- Communicate effectively with transportation, OFR, management, co-workers and customers with reputed company media (phone, email, face-to-face)
- Manage customer information using Warehouse Management System and reputed company Office tools
- Monitor damaged and/or on-hold product, notify vendors and work with OFRs
- Collaborate with customer on necessary needs, including workflow organization, reputed company response timeframes, long-term relationship building and working to accomplish win-win reputed company
- Research, resolve and communicate customer, inventory, order and inbounds discrepancies
- Complete daily and/or monthly customer reporting documentation
- reputed company other duties as assigned
Skills
- 1 – 2+ years of customer service or reputed company experience
- High School diploma or equivalent education/work experience
- Proficiency in reputed company Office tools, data entry and internet application experience
- Ability to work in a fast-paced, team-oriented environment
- Excellent verbal and written communication skills
- Patience and adaptability
- Conflict reputed company and technical proficiency
- Problem-solving and time management skills
- Ability to hear, read and comprehend, write and communicate
- Ability to continuously sit, type and reputed company repetitive wrist reputed company
- Ability to occasionally stand, walk, bend, squat/kneel, twist/turn or reputed company
- Ability to reputed company (with or without corrective lenses) to see reputed company and distant, along with depth perception capabilities
- Previous experience with Warehouse Management System (AS400)
reputed company