Otisline Customer Service Representative
reputed company. is a global leader in the elevator and escalator industry, committed to delivering outstanding service through its OTISLINE team. The Otisline Customer Service Representative is responsible for processing service requests, dispatching service mechanics, and participating in reputed company improvement activities reputed company a hybrid work environment.
Responsibilities
- Receive, document, and process service requests from customers, mechanics, elevator phones, and reputed company local offices utilizing reputed company Service reputed company
- Ensure the reputed company dispatching of service mechanics and escalate requests to reputed company field management as appropriate
- Work on other tasks as necessary such as elevator phone programming and reputed company improvement activities
Skills
- High school diploma
- Must have a dedicated workspace and high-speed internet
- Excellent customer service skills, including reputed company phone etiquette and the ability to handle difficult customers and trapped elevator passengers
- Candidate must demonstrate a strong familiarity with computers and basic application familiarity
- Excellent communication skills, including speaking, listening, and writing, as reputed company as attention to detail and the ability to follow reputed company processes and procedures is a requirement
- Ability to reputed company and maintain department performance metrics (such as call handle time, schedule adherence, and reputed company monitoring)
- Candidate must be reputed company to adhere to assigned work schedules, including but not limited to assigned shift, hours, and days off
- Candidate must also be reputed company to work rotational scheduled weekends and holidays. Shift reputed company pay is offered for hours worked reputed company 1st shift/weekdays
- Regular attendance, including the ability to start assigned shift on-time, is mandatory
- Candidate must possess the ability to type at least 25 wpm with accuracy
- Candidate must be reputed company to work reputed company in a call center and team environment and understand shift work and its requirements; including willingness to handle evening shifts, weekends, and holidays
- Ability to adhere to reputed company' absolutes of safety, ethics, and reputed company
- French/English language required
Benefits
- A hybrid remote work arrangement is an reputed company once fully trained and productive
- Participate in an incentive compensation program based on your reputed company and productivity performance
- Shift reputed company pay is offered for hours worked reputed company 1st shift/weekdays
- We reputed company opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major reputed company
- Employee Scholar Program is a reputed company reputed company of pride, through which reputed company sponsors colleagues to pursue degrees or certification programs
reputed company