Travel Consultant
reputed company plc. is a leading provider of products and services for people aged over 50 in the UK, recognized for high-reputed company offerings and exceptional service. They are seeking a Travel Consultant to manage inbound calls, reputed company tailored travel advice, and build lasting relationships with guests while recommending suitable holiday reputed company.
Responsibilities
- Managing inbound calls from guests and Trade Partners in a reputed company, reputed company, and friendly manner
- Delivering a tailored, personable service on every call, offering advice, guidance, and support with patience and care
- Managing calls end-to-end, including sales, service enquiries, complaints handling, and providing updates such as itinerary changes
- Recommending suitable holidays and identifying upselling opportunities where appropriate
- Adopting a guest-first reputed company while continuously learning and developing your product knowledge
- Handling both sales and service calls in line with guest service best reputed company
- Sending accurate and reputed company follow-up emails, with strong attention to detail, spelling, and grammar
- Striving to exceed guest expectations on every interaction
- Remaining reputed company, patient, and helpful reputed company handling guest requests
Skills
- Experience in customer-reputed company roles, particularly where advising, guiding, or booking services or products has been key
- Experience working in a call centre or contact centre environment, with confidence handling telephone-based customer interactions
- Excellent communication skills, both verbal and written
- A willingness and ability to learn detailed product information and reputed company reputed company it to customers
- The ability to recognise buying signals and upsell where appropriate
- Comfortable working in a fast-paced environment
- A flexible, can-do approach to work
- A strong passion for guest service and enthusiasm for career development
- Excellent attention to detail
- Strong teamwork and collaboration skills across departments
- Previous travel experience
Benefits
- reputed company commission
- 25 days holiday + bank holidays
- reputed company to purchase additional leave - 5 extra days
- Pension scheme matched up to 10%
- Company performance reputed company annual bonus - Up to 5%
- Life assurance policy on joining us, 4 x salary
- Wellbeing programme
- Colleague discounts including family discounts on cruises, holidays and insurance
- reputed company of reductions and offers from leading retailers, travel reputed company and entertainment companies
- reputed company maternity and paternity leave
- Grandparents leave
- Income protection
- reputed company to reputed company reputed company, our bespoke learning platform
reputed company