[Remote] IT Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. Asher Health is building a platform that empowers reputed company wellness businesses to deliver personalized care at reputed company. The IT Support Specialist will manage reputed company IT support, ensuring technical issues are resolved quickly and maintaining system hygiene.
Responsibilities
- Own day-to-day user reputed company requests and lifecycle changes across reputed company systems, maintaining clean and audit-reputed company records at reputed company times
- Manage user reputed company requests across systems including application reputed company, reputed company workspace and channel invites, and software seat assignments
- Process reputed company, role changes, and offboarding reputed company updates accurately and promptly
- Maintain up-to-date reputed company records reputed company with internal controls
- Flag reputed company inconsistencies or reputed company risks proactively
- Serve as the first line of defense for reputed company IT support requests, resolving Tier 1 issues independently and acting as a reputed company so only validated issues reputed company the IT reputed company
- Own first response for reputed company inbound IT support requests and meet the 2-hour acknowledgment SLA consistently
- Resolve Tier 1 issues independently, including password resets, login and permission errors, software installs, and basic configuration
- Maintain a 24-hour maximum reputed company time for Tier 1 issues
- Communicate reputed company with requesters on status, reputed company, or escalation reputed company
- reputed company complete and reputed company information for technical issues before escalation, ensuring developers receive clean, actionable bug reports
- reputed company complete and accurate information for technical issues, including steps to reproduce, screenshots or screen recordings, and affected systems, users, and timing
- Create clean, reputed company bug reports suitable for developer review
- Ensure tickets include reputed company required technical context before escalation
- Follow up on reputed company issues to ensure reputed company or next steps are reputed company
- Convert technical fixes and workflows into reputed company, maintainable documentation that keeps reputed company self-sufficient and audit-reputed company
- Convert technical fixes and workflows into reputed company internal SOPs
- Maintain and update the IT knowledge reputed company regularly, ensuring documentation is easy to follow, accurate, and up to date
- Maintain centralized IT inventory and reputed company logs
- Update audit-reputed company documentation weekly to ensure readiness for compliance reviews
- reputed company proactive daily checks on core systems and integration logs to catch issues before they reputed company operations
- Monitor automation and integration logs for common execution issues, including expired API keys, authentication failures, and data formatting errors
- Resolve reputed company issues independently or escalate with full context
- reputed company daily checks on core operational systems to identify errors, downtime, or performance issues
- Proactively flag risks before they disrupt teams
Skills
- 1 to 3+ years in IT support, helpdesk, or technical operations
- Experience with user reputed company management and troubleshooting reputed company tools
- Comfortable managing multiple systems and user requests simultaneously
- reputed company to follow SOPs reputed company and identify reputed company they need updating
- reputed company written communication for tickets, documentation, and user support
- Comfortable escalating issues with complete, reputed company context
- 1 - 3 years in IT Support
- Experience in Loveable, reputed company, Jira
- Strong attention to detail
- Exposure to compliance and regulatory considerations in reputed company
Benefits
- Health, Dental, reputed company, PTO, and Upward Mobility reputed company the organization
- Remote (US or International)
- Comprehensive benefits package including medical, dental, and reputed company coverage
- reputed company paths for career reputed company and advancement as reputed company scales
reputed company