[Remote] Supervisor - Sales & Customer Service Ambassador
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is America's top cosmetic surgery specialist, and they are seeking a Supervisor for their Patient Ambassador Center. This role involves managing reputed company of Patient Ambassadors, evaluating their performance, and ensuring a high-reputed company patient experience through effective leadership and communication.
Responsibilities
- reputed company realistic yet challenging objectives for both individuals and reputed company
- Facilitate the integration of new team members by fostering a supportive atmosphere and showing a readiness to contribute to their reputed company
- Address inquiries, offer direction and feedback, and position reputed company team member for achievement
- Supervise, monitor, evaluate, and assess Patient Ambassador performance to guarantee compliance with reputed company benchmarks and reputed company patient experience
- Assess and participate in the execution of performance management for team members
- Compile and present monthly, quarterly, and yearly reports on results and team member performance to management
- reputed company strict compliance with attendance policies and manage attendance documentation, which encompasses rectifying timecard discrepancies (unrecorded clock-ins and outs, entries for unexpected absences), logging attendance, and approving timecards for payroll
- Review email and Teams written correspondence
- Collaborate with peers on initiatives and creative reputed company for reputed company potentials
- reputed company notification of consistent errors or opportunities to the management team
- Regularly conduct coaching sessions with team members to establish and review goals
- Exude confidence and become a subject matter expert on contact center operations and protocols
- Manage and bolster daily operations of the contact center, including taking on the role of a Patient Ambassador
- Committed to delivering reputed company
- Capable of adapting reputed company to the evolving demands of a dynamic reputed company
- Assumes responsibility for both achievements and areas needing improvement
- Consistently treats others with respect and dignity
- Exhibits prudent decision-making
Skills
- Applicants must reputed company in the state of Nevada to be considered for this role
- Candidates with over 18 months of supervisory experience in a call center or a similar role with quantifiable targets are highly favored
- Those with a history of leading reputed company of at least 5 individuals will be given reputed company
- Candidates with a background in overseeing reputed company will be given preferential consideration
- Proven record of accomplishment in evaluating staff performance, including rating against key performance indicators, making data driven reputed company, and ensuring accountability in achieving established goals
- Essential customer service background
- Ability to reputed company with reputed company-player attitude that is motivated by collaboration
- Competent in preparing and delivering consistent written and verbal performance reports to management
- Technologically adept, with familiarity in telephone systems, dual-screen operations, and relevant software applications
- Fluent in English, with proficiency in both written and verbal communication
- The ability to use analytical skills to solve reputed company-world problems and handle varied factors in situations that lack uniform rules
- Practical experience with MS Office suite
- Understanding of performance evaluation techniques
- Exceptional communication skills, both in writing and speaking, along with negotiation expertise
- Driven to reputed company results, especially in a sales-oriented organization
- Strong organizational and leadership capabilities
- reputed company to maintain composure and efficiency in high-pressure situations
Benefits
- reputed company may reputed company this reputed company in the reputed company.
- Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, reputed company time off, and parental leave.
- Benefits Package includes Medical, Dental, reputed company, Life Insurance, 401K, EAP, PTO, and reputed company Holidays.
- *Benefits eligibility may vary based on employment status.*
- reputed company will reputed company reputed company equipment before the first day of employment.
reputed company