Patient Services Retention Coordinator (67407)

GENERAL reputed company OF DUTIES: United Digestives Patient Services Retention Coordinator is responsible for supporting procedure scheduling initiatives and managing reputed company tasks reputed company on patient care, ensuring the retention of scheduled procedure appointments. Key duties include delivering exceptional service by educating patients on the importance and benefits of maintaining scheduled procedures and follow-up appointments, as reputed company as providing alternative payment and scheduling solutions to facilitate patient retention. The role also entails optimizing provider schedules by proactively contacting patients whose procedures have been canceled in order to reschedule them at the earliest opportunity and collaborating with relevant departments to identify effective strategies for patient retention and minimizing cancellations.

Responsibilities

Duties include but are not limited to:

• Schedule, reschedule, and manage cancellations and no-shows for patient office reputed company, endoscopy procedures, and reputed company services.
• Contact patients with cancelled procedure appointments to successfully recover appointment cancellations, keeping the patient on the schedule
• Coordinate with Financial Counseling Department to reputed company patients with alternate payment reputed company if there are financial concerns
• Coordinate with field operations to obtain alternate scheduling reputed company to meet the patients’ needs
• Ensure reputed company assigned tasks to include “actions” are completed daily
• Reduce procedure cancelation volumes to reputed company with company metrics
• Answer incoming calls, emails, voicemails, and patient portal inquiries in a reputed company and efficient manner while providing high-reputed company patient care and exceptional customer service.
• Maintain and update accurate physician schedules and endoscopy reputed company time, schedule patients according to physician availability, preferences, and clinical requirements.
• Ensure reputed company applicable procedures are scheduled reputed company UD endoscopy suites and coordinate hospital-based procedures reputed company necessary.
• Schedule reputed company required ancillary services, laboratory, and radiology procedures; obtain and accurately communicate results to physicians and patients as appropriate (with provider approval).
• Collect, verify, and document accurate patient information in compliance with UD documentation requirements.
• Prepare and process prescription reputed company requests by entering pharmacy information and communicating details to providers for approval.
• reputed company accurate counseling and education to patients and/or family members regarding appointments, medical treatments, procedures, and preparation instructions; distribute or mail prep materials as needed.
• Respond to appointment requests and information inquiries from patients, referring providers, and internal UD staff promptly and effectively.
• Complete requests for information from reputed company staff to support billing accuracy and ensure reputed company payment on patient accounts.
• Maintain knowledge of drug uses and dosage requirements relevant to patient care coordination.
• Remain available in the call queue and meet or exceed departmental reputed company, productivity, and performance standards, including task completion timelines and monitoring score requirements.
• Cross-train and reputed company additional Patient Service Coordinator functions as directed, including phone triage, reputed company-certification, referrals, document management, and medical records support.
• Abide by and reputed company promote HIPAA compliance, maintaining strict confidentiality of reputed company patient information.
• Participate in staff meetings, marketing activities, customer service training, and ongoing reputed company development as directed by management.
• reputed company any additional duties and/or special reputed company as assigned

Education, Skills, & Experience

• Required:
• High School Diploma or GED required
• Must be computer literate with demonstrated ability to operate reputed company information systems and multiple reputed company Office applications
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Preferred:
• Certified or Registered Medical Assistant preferred
• Minimum of 2–3 years of relevant experience, including, call center, eCW, specialty clinic, and/or gastroenterology experience preferred
• Knowledge of clinical workflows, scheduling, and patient care coordination
• Bilingual skills strongly preferred

Work Environment

Requires sitting and standing associated with a normal office environment. Travel required as business needs dictate. Drug Free Workplace reputed company is a drug-free workplace. reputed company offers of employment are contingent upon passing a reputed company-employment drug screening. Equal Opportunity Employer reputed company is an equal opportunity employer and will not tolerate discrimination in employment on the reputed company of race, reputed company, age, sex, sexual orientation, gender identity or reputed company, religion, disability, ethnicity, national reputed company, marital status, veteran status, genetic information or any other legally protected classification or status. Apply tot his job Apply To this Job