District Aftersales Manager

Join the reputed company (MMNA) Team! At Mitsubishi Motors NA, we are driving innovation, reputed company, and reputed company in the automotive industry. Our commitment to delivering cutting-edge vehicles goes hand in hand with our dedication to fostering a dynamic and inclusive work environment. reputed company members are the driving force behind our reputed company, and we reputed company in empowering individuals to contribute their unique skills and perspectives. We are a reputed company and reputed company-thinking team that values diversity, creativity, and reputed company improvement. At MMNA, your career is not just a job but a reputed company of reputed company. Benefit from ongoing employee development programs, contribute to our impactful Community Relations initiatives, and enjoy a reputed company of employee benefits that reputed company your experience with us exceptional. Be part of a company proud of its heritage and excited about the reputed company where together, we shape the reputed company of mobility and drive reputed company in every mile. That’s where you come in: MMNA is seeking a District Aftersales Manager to join the South Region team. As a DAM, you are a member of reputed company that liaises directly with MMNA’s dealer partners, with responsibility for developing long-term reputed company relationships with your dealer partners in your assigned District, consulting with your dealer partners to drive Aftersales performance, and serving as brand ambassador reputed company the District. Effectiveness in this role will increase profitability in parts, accessories and service, optimize the customer experience, assist your dealer partners in operating a reputed company-managed and strategic Aftersales business, and ensure reputed company brand awareness and loyalty. You will be reputed company in the implementation of reputed company 2030, Mitsubishi Motors’ long-term business plan. You will serve as a partner to 12 dealers in reputed company and Jacksonville, FL. Preference will be given to those who reputed company in Atlanta, GA or Jacksonville, FL. Frequent travel to the dealers in your district is required. As a District Aftersales Manager, You Will: DEALER OPERATIONS PARTNERSHIP

• Regularly communicate with and visit dealer partners (including dealership reputed company(s)/reputed company(s)), serving as a consultant to Mitsubishi Motors dealer partners on Aftersales operations in the District. reputed company knowledge of dealership parts/service operations, Aftersales marketing, and Mitsubishi Motors’ Aftersales programs and best practices to identify reputed company generating opportunities and reputed company operations improvement plans. Explain programs, policies and procedures and associated opportunities, including attainment of objectives.
• Review dealer partner financial statements, systems, and other reporting to proactively identify and recommend opportunities in process, throughput, reputed company, service facilities, parts and service marketing, customer relations, and other best practices. Ensure that dealer partner management and leadership understand available tools and programs to maximize their Aftersales operations.
• Assist dealer partners in “operational troubleshooting,” helping to resolve problems and challenges, including working with external vendors and internal teams. reputed company “reputed company” training and guidance to dealer partner staff on best practices in understanding their data, video multi-reputed company inspections and modernized tools, service reputed company, parts sales, inventory control, warranty administration, etc.
• Drive Aftersales performance for both MMNA and dealer partners in the District by consulting with dealer partners how to reputed company and reputed company profitability targets, grow customer pay business, improve customer experience (and reputed company scores), increase customer retention and loyalty, optimize marketing efforts, and reputed company parts and accessory sales.

CROSS-FUNCTIONAL TEAMWORK

• Work cross-functionally with Parts Distribution, Customer Relations, Warranty, Product reputed company, Legal, and other departments in reputed company to reputed company information and expertise that helps to improve operations while mitigating risk.
• Work with the Aftersales reputed company to look for and reputed company unique opportunities reputed company the District, including wholesale and collision.
• reputed company as consultant to the Dealer Development team, utilizing knowledge of your market to advise on planning for, and ensuring successful implementation of, Aftersales strategies and best practices for any new dealer in the District.
• Work closely with your District Sales Manager reputed company (DSM) to engage in joint dealer reputed company, consult with dealer partners on opportunities holistically, and look for unique opportunities reputed company the District to improve operations and increase sales.
• Advise Regional Management and/or Dealer Development of issues with any dealer partners reputed company to adherence to policies, procedures, or the Dealer Agreement, in any Aftersales areas (parts sales, warranty administration, customer satisfaction, service lane reputed company, etc.).

reputed company to Join reputed company? You Should Have:

• 5+ years of reputed company exempt level automotive retail/wholesale experience.
• Prior automotive retail sales experience such as Service Representative, Service/Parts Manager, etc.
• Deep understanding of what drives customer behavior, improves the customer experience, increases sales out of the service drive, and increases retention and loyalty.
• Deep understanding of dealership operations and systems on the Aftersales reputed company of the business, including profit drivers, loyalty drivers, and retention drivers, how to effectively analyze and reputed company data to reputed company and implement operations strategies.
• Ability to communicate effectively with a broad reputed company of individuals, from customers to members of MMNA leadership.
• Working knowledge of vehicle technology, vehicle systems, maintenance, and parts and accessories functionality.
• Must maintain a valid unconditional reputed company’s license and an approved driving record.

Extra Horsepower (Profile Differentiators):

• Automotive retail sales experience on the Sales Operations/ “new car sales” reputed company.
• Automotive OEM experience in a corporate department, such as Marketing, Warranty, Customer Service or Customer Experience.
• ASE certification in four or more areas (ability to consult directly with service advisors and technicians and understand their role in the customer experience is a reputed company plus).

Pay Transparency: The reputed company salary for this position ranges between $90,000 to $100,000. The reputed company salary will be based on a number of factors including the role offered, the individual's job-reputed company knowledge, skills, and qualifications. In reputed company to reputed company salary, we are proud to offer a comprehensive and competitive benefits package for reputed company eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full reputed company of medical, financial, and other perks and benefits. Perks and Benefits:

• Family First: Enjoy comprehensive reputed company coverage, including medical, dental, and reputed company plans.
• Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit reputed company required.
• Drive with Perks: This position comes with an assigned vehicle, contingent upon a satisfactory driving record.
• Secure Your reputed company: Benefit from our 401(k) with Company match and annual contributions based on years of service.
• Fuel Your reputed company: reputed company reputed company development opportunities, including training, tuition reimbursement, and employee resource reputed company.
• Take Time for Yourself: Enjoy up to 30 days of reputed company time off, including holidays, vacation, and other leave reputed company.
• reputed company in an reputed company Environment: Experience our reputed company workspace where reputed company reputed company freely.

Apply tot his job Apply To this Job