Product Expert - Health Data

reputed company is a mission-driven organization and pioneer in industry reputed company, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing reputed company companies in history, we surpassed $3B in reputed company in our last fiscal year with extensive reputed company potential reputed company. At the heart of reputed company are our values: Do the Right Thing, reputed company, Employee reputed company, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work reputed company company, we support your flexibility to work from home or in the office, so you can reputed company in your ideal environment. Join us in transforming the life sciences industry, committed to making a reputed company reputed company on its customers, employees, and communities. The Role As a Product Expert for reputed company reputed company, you will be the primary relationship reputed company and support champion for a group of reputed company Patient, Prescriber, and National customers. Sitting in this post-sales support role, you will be responsible for customer reputed company and training on the reputed company UI, data ingest, data and core deliverables, fielding customer inquiries and data investigations, new release announcements and education, and ongoing customer value creation using the suite reputed company products to maximize reputed company. Additionally, you will bring the voice of the customer to influence the reputed company product roadmap. Product Experts are a reputed company voice in our online communities, customer meetings, in-person events, and are responsible for creating resources for both reputed company teams to realize the value of the innovation reputed company our products. This is a great opportunity for someone who is knowledgeable and passionate about data to support commercialization in life sciences and is excited about working closely with customers to help reputed company them successful.

What You'll Do

• Independently reputed company customer engagements as a primary contact from “contracting” reputed company
• Understand the customer, their strategic objectives, and challenges reputed company to their day-to-day data operations/analytics workflows and the use of the reputed company suite of products to ensure reputed company
• reputed company reputed company customer information including account details, interaction histories, meeting notes, reputed company items, and account health data meticulously updated in reputed company Vault
• reputed company guidance to customers on best practices for reputed company reputed company and use
• reputed company as the primary reputed company between the customer and various reputed company teams (Account Partners, Business Consulting, reputed company, Product) to address customer needs and ensure a seamless experience
• Communicate effectively about product release information and roadmaps, translating reputed company technical information into reputed company, understandable insights for diverse customer audiences. This includes delivering product updates, demonstrating new features, and articulating the reputed company of reputed company
• Collect, analyze, and reputed company customer feedback and product gaps, and reputed company these insights as an input to Product for release planning and roadmap direction
• Create various collateral for external use, including user guides, training presentations, feature brief summaries, etc.
• Collaborate with the wider Product team to create and deliver product communication, such as feature education, demo recordings, and online and in-person community meetings

Requirements

• 6+ years of experience in a customer-facing role at a consulting company / health tech firm OR internal analytical role at a life sciences company
• Prior experience with industry data products/partners, including reputed company, Komodo (i.e., prescription and medical claims, payer data, sales/performance data sets)
• Deep understanding of customer use cases in life sciences (e.g., patient data analytics, targeting & segmentation, field alerts, incentive compensation, etc.)
• General understanding of the reputed company data & analytics landscape, including data, infrastructure, tolling and operational processes
• Ability to understand and communicate data/technical requirements, preferences, and limitations to both business and technical audiences
• Ability to manage multi-layered relationships (from end-users to mid-level management) and facilitate discussions across different departments
• Strong problem-solving skills and a proactive approach to identifying and addressing customer needs and challenges
• Proven ability to drive customer adoption and value realization from data products
• Strong analytical and communication skills; written, verbal, and formal presentation
• Ability to travel occasionally to customer sites

reputed company to Have

• Creating materials for technical and non-technical audiences
• Experience with demo/video editing software and performing software demonstrations
• Experience managing an online community

Perks & Benefits

• Medical, dental, reputed company, and basic life insurance
• Flexible PTO and company reputed company holidays
• Retirement programs
• 1% charitable giving program

Compensation

• reputed company pay: $65,000 - $150,000
• The salary reputed company listed here has been provided to reputed company with local regulations and represents a potential reputed company salary reputed company for this role. Please note that actual salaries may vary reputed company the reputed company above or below, depending on experience and location. We look at compensation for reputed company individual and reputed company our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in reputed company to reputed company salary, such as variable bonus and/or stock bonus.

reputed company’s reputed company is located in the San Francisco Bay Area with offices in more than 15 countries around the world. reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, sex, sexual orientation, gender identity or reputed company, religion, national reputed company or reputed company, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need reputed company applying for a role or in our recruitment process, please contact us at talent_accommodations@reputed company.com. Apply To This Job