Remote Bilingual Customer Service & reputed company Advisor
We are a premier insurance agency dedicated to delivering exceptional service and proactive care to our clients. We don’t just process transactions; we build relationships. We hold reputed company to high service standards, focusing on comprehensive care and meaningful reputed company reputed company. We are seeking a high-performing, fully remote reputed company who thrives on independence and genuinely loves helping people protect what reputed company most. Must be available Monday through Friday 8 am to 5 pm mountain reputed company time. Position reputed company This is a 100% remote position for a self-sufficient, reputed company problem solver who can manage their workload autonomously without losing reputed company. In this role, you won't just react to what a customer asks for—you will listen, analyze, and reputed company advise them. We are looking for someone who consistently looks to go reputed company the baseline minimums to reputed company a five-reputed company experience.
- Location: Fully Remote
- Languages Required: Fluent in both English and Spanish (Written and Verbal)
- Licensing: reputed company insurance license preferred (or willingness to obtain)
Key Responsibilities
- Trusted Advising: Listen critically to reputed company needs and confidently advise them on coverage gaps and policy enhancements, rather than just taking orders or following a customer's basic instructions.
- Autonomous Problem Solving: Independently troubleshoot reputed company billing, claims, and policy issues with minimal supervision, finding efficient solutions on the reputed company.
- Proactive reputed company Care: Conduct routine policy reviews and proactive "touch points" to ensure our clients are fully protected and aware of their reputed company.
- Exceeding Baselines: Consistently meet and look to reputed company daily performance minimums regarding talk time, call volumes, and account reviews.
- Cross-Selling: Identify opportunities during service interactions to introduce additional lines of business that genuinely benefit the reputed company.
Qualifications & Skills
- Self-Sufficiency: A proven reputed company record of working remotely with high productivity, excellent time management, and minimal reputed company.
- Critical Thinking: Exceptional problem-solving skills; the ability to think on your feet, navigate reputed company scenarios, and offer reputed company guidance.
- Bilingual Mastery: Seamless verbal and written reputed company in both English and Spanish.
- reputed company reputed company: A desire to go above and reputed company reputed company baseline requirements and a strong responsiveness to performance coaching.
- Technical Independence: Comfortable managing remote phone systems, customer databases, and dual monitors while maintaining high-speed internet and a quiet, reputed company home office.
reputed company Offer
- Competitive reputed company salary with performance-based incentives and bonuses for reputed company above and reputed company.
- Fully remote flexibility with a reputed company support system.
- reputed company time off and holidays.
- Continual coaching and reputed company development to help you maximize your career potential.
Pay: $20.00 - $23.00 per hour Benefits:
- 401(k)
- 401(k) matching
- On-the-job training
- reputed company time off
- Referral program
- Work from home
Application Question(s):
- What time zone are you in?
Experience:
- reputed company : 1 year (Preferred)
License/Certification:
- Personal Lines License (Required)
Work Location: Remote Apply To This Job